Microsoft – MB2-184 – Q & A/ Study Guide
Microsoft CRM Installation and Configuration V.1.2
Microsoft – MB2-184
What business framework was Microsoft CRM developed upon that allows it to be integrated with
virtually any system in the world?
A. Windows NT4.0
B. Microsoft NET
C. Web Net
D. SQL Server 2000
The integration between Microsoft CRM and Microsoft Outlook uses which technology that allows
users of the Sales for Outlook Client to see their contacts, leads, activities, opportunities, tasks,
appointments, and e-mail?
A. MDAC 2.7a
B. Microsoft Message Queuing
C. XML Web Services
Microsoft CRM Version 1.2 can be installed in both Windows Server 2000 and Windows Server
2003 environments. In either of these environments, how many Primary Domain Controllers are
installed in a single domain?
A. One Primary Domain Controller is always required
B. At least one Primary Domain Controller and as many Backup Domain Controllers as needed
C. None. All Domain Controllers are considered peers in both Windows Server 2000 and
Windows Server 2003 environments
D. None. Domain Controllers are not required in a Windows Server 2000 or Windows Server
2003 environment running Microsoft CRM
Which advantage does the Active Directory domain architecture provide for companies that have
deployed Microsoft CRM Version 1 .2 in a Windows Server 2003 domain?
A. It provides a single point of management for user accounts, computers, and applications in
the Windows Server 2003 domain
B. It meets the messaging and collaboration needs of small organizations, large distributed
enterprises and everything in between.
C. It enables structured data exchange and data transport
D. It enables an unprecedented level of software integration through the use of XML Web
Which technology allows Microsoft CRM to share data and invoke capabilities from other
applications without regard to how those applications were built, what operating system or
platform they run on, and what devices are used to access them?
A. Application Programming Interfaces
B. XML Web Services
D. Microsoft Exchange
XML Web Services are invoked over the Internet by means of industry-standard protocols
including which of the following?
C. Microsoft NET
Microsoft CRM is tightly integrated with which of the following technologies for the purpose of
validating access level security upon each user request?
A. SQL Server 2000
B. Active Directory
C. Internet Information Server (lIS)
D. Exchange Server 2000
Which software component must be installed on the same machine as your Exchange 2000
server(s) in order to enable the e-mail functionality of Microsoft CRM?
A. E-Mail Router
B. Deployment Manager
C. Outlook Rich Client
D. Workflow Monitor
Which technology render the web pages used by Microsoft CRM and allows organizations to host
and manage web pages on the Internet or on their internal intranet?
B. XML Web Services
Microsoft CRM uses which of the following technologies to display its web forms via the browser
A. XML Web Services
D. Open Database Connectivity (ODBC)
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