Published: January 29, 2014
Languages: English, Chinese (Simplified), French, German, Japanese, Spanish
Audiences: IT professionals
Technology: Microsoft Dynamics CRM 2013
Credit toward certification: MCP, Microsoft Specialist

Skills measured
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Plan the Microsoft Dynamics CRM installation (15-20%)
Identify the offerings and supporting components for Microsoft Dynamics CRM
Describe Microsoft Dynamics CRM offerings and editions; identify the roles of the Microsoft Dynamics CRM Server; explain the role of supporting technologies, including Active Directory, Active Directory Federation Services (ADFS), Internet Information Services (IIS), Microsoft SQL Server, SQL Server Reporting Services, Microsoft SharePoint, Microsoft Exchange, and the Secure Token Service; explain the rights required to install Microsoft Dynamics CRMs
Identify infrastructure requirements, and identify hardware and software requirements
Describe the hardware and software requirements for Microsoft Dynamics CRM, identify the requirements for supporting technologies, plan the number and location of server roles and groups, identify Microsoft Dynamics CRM website requirements
Plan the implementation
Plan a single and multiple-server deployment, identify the Microsoft Dynamics CRM licensing model and license types, explain product key types and access mode types, plan multiple organizations, plan how to access Microsoft Dynamics CRM

Install and deploy Microsoft Dynamics CRM Server (15-20%)
Install the Microsoft Dynamics CRM Server
Install required components that are missing, add and remove sample data, identify specific accounts for Microsoft Dynamics CRM services, perform system checks, perform a command line installation, troubleshoot issues that prevent successful installation, register the installation, register for Windows Updates, verify components that are installed during setup
Deploy Microsoft Dynamics CRM Online
Describe the Microsoft Dynamics CRM Online Service, identify tasks that you must perform that are not required for an on-premises installation, differentiate between administrative and security roles, provision users, manage storage, deploy a single server and multiple servers
Deploy a Microsoft Dynamics CRM website
Use host headers, use Using Hypertext Transfer Protocol Secure (HTTPS) bindings, explain Internet Explorer security zones

Configure Microsoft Dynamics CRM (10-15%)
Install Microsoft Dynamics CRM Reporting Extensions
Identify when Reporting Extensions are required, explain the installation requirements for Reporting Extensions, differentiate between SQL-based reports and Fetch-based reports, describe the Microsoft Dynamics CRM Report Authoring Extension, explain when to install language packs
Configure an Internet-facing deployment (IFD)
Identify IFD and website requirements, identify required certificates, install and configure ADFS as the Secure Token Service, configure claims-based authentication
Plan and configure high-availability options
Verify hardware requirements for high availability; install Microsoft Dynamics CRM Server on multiple computers; explain how to install Microsoft Dynamics CRM in a Network Load Balancing (NLB) cluster; explain clustering SQL Server; describe high-availability solutions; explain high-availability options for supporting components including SQL Server, Microsoft Dynamics CRM email router; Active Directory and Microsoft Exchange Server

Configure and manage email (10-15%)
Configure email and message processing
Explain the advantages and disadvantages of email processing options, configure email processing, track email; configure correlation, configure users with the appropriate messaging options, configure email address approval, test and troubleshoot email configuration
Install and configure the Microsoft Dynamics CRM email router
Identify supported email systems and Windows operating systems, install the email router on multiple computers, create incoming and outgoing email profiles, deploy Inbox rules and forwarding rules, track token and smart matching options, set up and monitor an individual mailbox and a forward mailbox, set the synchronization method, install the Email Integration Service role, migrate email router settings
Configure server-side synchronization
Describe the features of and identify supported configurations, enable Server-Side Synchronization, create email server profiles, implement the Exchange and POP3-SMTP profile, configure authentication for email server profiles add mailboxes to an email server profile

Install and deploy the Microsoft Dynamics CRM Client for Outlook (10-15%)
Identify software and hardware requirements for the Microsoft Dynamics CRM Client for Outlook
Identify supported operating systems, including 32-bit, 64-bit, and Outlook versions; identify supported Internet browser versions
Install Microsoft Dynamics CRM Client for Outlook
Identify deployment methods, install from a command line, install from the Microsoft Dynamics CRM web application, identify upgrade options
Configure the Microsoft Dynamics CRM Client for Outlook
Use the Configuration Wizard for on-premises or hosted organizations; work online and offline; configure multiple organizations; configure user email settings; work offline; use and modify data filters

Upgrade a Microsoft Dynamics CRM edition and redeploy Microsoft Dynamics CRM (10-15%)
Upgrade to Microsoft Dynamics CRM 2013
Describe types of upgrades and upgrade paths, processes, and supported upgrade editions; explain base and table merges, including defer a table merge, perform a table merge, and determine the entities that are not merged; plan for failure, backup, and recovery; establish and validate test and production environments; upgrade the Microsoft Dynamics CRM email router; upgrade Microsoft Dynamics CRM for Outlook
Redeploy Microsoft Dynamics CRM by using Deployment Manager
Describe the redeployment process; explain Active Directory considerations; add and delete administrators; manage existing organizations, including changing, disabling, importing, and updating an organization; create and delete an organization; change an organization’s details; manage servers; update web addresses
Update Microsoft Dynamics CRM
Define update rollup packages, explain which update rollup package is released for each component, configure Microsoft Update, verify which update rollups are installed

Manage and troubleshoot a Microsoft Dynamics CRM deployment (10-15%)
Manage service accounts and system jobs
Describe service accounts and types, verify installed services, describe account types to use for each service, monitor and change service accounts, review and delete system jobs, describe system job types, limit the number of asynchronous jobs, delete records
Plan for disaster recovery
Create a disaster recovery plan; back up recommended components; recover Microsoft Dynamics CRM servers, Microsoft SQL Server, Microsoft Exchange Server; recover Microsoft Dynamics CRM email router and failed domain controllers
Monitor and troubleshoot Microsoft Dynamics CRM
Verify Microsoft SQL Server database file locations; monitor database size, row, and page compression; use Windows Event Logs; create custom views in Event Viewer; use performance counters; run diagnostics; configure tracing; install the Best Practices Analyzer (BPA) and run a scan; implement VSS Writer Service for Microsoft Dynamics CRM; discuss the Microsoft Dynamics Marketplace
Manage data encryption
Explain data encryption activation status, change the data encryption key, import a database that has encrypted fields, manage data encryption privileges


You are designing a table with a Customer Name field that must not be stored.
The table must derive its contents from the Name field on the Customer table. The Customer Name field must then be used in a C/AL function.
How should you create the Customer Name field and then access it using C/AL code?

A. Create the Customer Name as a FlowFilter field. In the code, use the CALCSUMS function to evaluate the value of Customer Name.
B. Create the Customer Name as a Normal text field. In the code, use the EVALUATE function to evaluate the value of Customer Name.
C. Create the Customer Name as a FlowField with a Method set to Lookup. In the code, use the CALCFIELDS function to evaluate the value of the Customer Name.
D. Create the Customer Name as a FlowFilter field. In the code, use the EVALUATE function to evaluate the value of Customer Name.


You create a Seminar Registration Line table.
You need to ensure that the Line Discount Amount is always calculated correctly.
You need to add the following code segment to the table:
“Line Discount Amount”:= ROUND(“Line Discount %” * Item. “Seminar Price” * 0.01,GLSetup. “Amount Rounding Precision”);
On which trigger should you add the code segment?

A. OnModify
B. Line Discount Amount – OnValidate
C. Quantity – OnValidate
D. Line Discount % – OnValidate


What is a function trigger?

A. A system flag (trigger) that is raised whenever a built-in function in Microsoft Dynamics NAV is run
B. A set of C/AL statements run when called by other C/AL code
C. A system flag (trigger) to indicate to Microsoft Dynamics NAV that a function has run successfully
D. A system indicator that is set when a new record is inserted into a table


You create a new page in Microsoft Dynamics NAV.
You notice a table 2000000039 printer.
Which type of table is it?

A. System table
B. Special table
C. Virtual table
D. Temporary table



You need to create a master table representing entities with whom business is conducted.
Which posting group must you include in the table?

A. The Gen. Bus. Posting Group
B. The Gen. Prod. Posting Group
C. The VAT Prod. Posting Group
D. The VAT Bus. Posting Group


Explanation: Specifies the general business posting group codes for customers and vendors for posting purposes.

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