Exam 70-685 Windows 7, Enterprise Desktop Support Technician
Published: November 27, 2009
Languages: English, German, Japanese
Audiences: IT professionals
Technology: Windows 7
Credit toward certification: MCP, Specialist
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
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Identifying cause of and resolving desktop application issues (20-25%)
Solve software installation escalations
Installation permissions; local administrator requirement; licensing restrictions; digital signing
Solve software failure escalations
Checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system
Help with Windows 7 compatibility problems
Five steps to Windows 7 application readiness
Performance monitoring getting started guide
Identifying cause of and resolving networking issues (20-25%)
Solve enterprise logon issues
Hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
Solve enterprise network connectivity issues
Determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
Solve enterprise names resolution issues
Checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
Solve enterprise network printer issues
Hardware failure; server issues; printer failure; network issues; driver issues
Windows 7: Troubleshooting connections
Open the printer troubleshooter
Managing and maintaining systems that run Windows 7 client (20-25%)
Identify and/or resolve performance issues
Analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
Solve hardware failure issues
Identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken
Check a drive for errors
Learn best practices for optimizing the virtual memory configuration
Run diagnostics to check your system for memory problems
Supporting mobile users (15-20%)
Solve enterprise wireless connectivity issues
Signal strength; encryption types; encryption keys; wireless profiles; mobile devices
Solve enterprise remote access issues
VPN client not connecting; IPv6 support; access and authentication to network resources
Wired and wireless network problems
Troubleshoot Remote Desktop problems
Why am I having problems with my VPN connection?
Identifying cause of and resolving security issues (15-20%)
Solve Windows Internet Explorer security issues
Adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates
Solve enterprise issues due to malicious software
Analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control
Solve enterprise storage security issues
Requirements for installing; recovering encryption keys; key management
Solve enterprise software update issues
Identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications
Change Internet Explorer 9 security settings
Troubleshoot problems with installing updates
Security monitoring and attack detection planning guide
The chief financial officer (CFO) releases new guidelines that specify that only users from finance are allowed to run FinanceApp1.
Users in the Marketing OU report that they can run FinanceApp1.
You need to ensure that only users in the Finance OU can run FinanceApp1.
What should you do?
A. In the AllComputers GPO, create a new AppLocker executable rule.
B. In the Desktops GPO and the Laptops GPO, create a new Windows Installer rule.
C. In the AllComputers GPO, create a software restriction policy and define a new hash rule.
D. In the Desktops GPO and the Laptops GPO, create a software restriction policy and define a new path rule.
Chapter 10 p 467- 468
Understanding the difference between SRP and AppLocker
You might want to deploy application control policies onto Windows operating systems earlier than Windows
Server2008R2 or Windows7. You can use AppLocker policies only on the supported editions of Windows
Server2008R2 and Windows7, but you can use SRP on supported editions of Windows beginning with
Windows Server2003 and WindowsXP. http://technet.microsoft.com/en-us/library/ee460955(WS.10).aspx http://technet.microsoft.com/en-us/library/dd548340(WS.10).aspx
Users in the ERPApp1 pilot project report intermittent application issues.
You need to consolidate all application events for the users in a central location.
What should you do?
A. Configure event subscriptions.
B. Configure the Advanced Audit Policy Configuration settings.
C. Create a custom view in Event Viewer.
D. Create a user-defined Data Collector Set.
The help desk reports that users in the Marketing OU print draft documents, e-mails, and
other miscellaneous documents on Printer2.
You need to recommend a solution so that marketing users print documents to Printer1 by default.
What should you do?
A. Enable printer pooling.
B. Configure Group Policy Preferences.
C. Modify the priorities of the shared printers.
D. Modify the permissions of the shared printers.
The Office1 network link is brought offline for emergency maintenance.
Users in Office2 and Office3 report that they cannot connect to the wireless network.
You need to recommend changes to ensure that users in all offices can connect to the wireless network if a WAN link fails.
What should you recommend?
A. that redundant DHCP scopes be created
B. that additional RADIUS servers be deployed
C. that universal group caching be implemented
D. that additional default gateways be configured
The company is deploying a new application.
When users attempt to install the application, they receive an error message indicating that they need administrative privileges to install it.
You need to recommend a solution to ensure that users can install the application. The solution must adhere to the corporate security guidelines. What should you recommend?
A. Publish the application by using a Group Policy.
B. Disable User Account Control (UAC) by using a Group Policy.
C. Add all domain users to the local Power Users group by using Restricted Groups.
D. Add the current users to the local Administrators group by using Group Policy preferences.
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