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QUESTION 1
A technician deployed a Communication Server 1000E with dual homing feature configured. Both
the T and 2T ports are connected on the media Gateway Controller (MGC) one connection is
active to avoid network loops.
Which two statements are true, if the connection to the active port on the MGC is host?
(Choose two)

A. The MGC will issue a link down error.
B. The MGC will switch to the active pert.
C. The MGC and CPPM will have no loss of service.
D. The MGC will switch to the active port after 12 seconds.

Answer: B,C

Explanation:

QUESTION 2
A customer has deployed a Communication Server 100 Rls. 7x system at their site. The technician
has been asked to add the Call pickup feature to the 100 IP telephone in the sales department.
The customer wants to be sure active calls not lost when the changes are made.
Which Phones Configuration feature can be enabled that will ensure changes to the telephone are
not transmitted to the call server until the telephone are busy?

A. Bulk change
B. Courtesy change
C. Group change
D. Template change

Answer: B

Explanation:

QUESTION 3
A customer wants to build a new Ip node on their Communication Server (CS) 1000E system with
three Signaling Servers. This node will support virtual trunks, IP media services, TPS and
personnel directories. A technician logs into Elements manager to complete the configuration,
after creating and saving the node configuration, the transfer now option chosen, then the servers
are selected, the start sync is selected followed by restart application.
What is expected outcome from the system?

A. The node file will be transferred from Signaling Servers to the call servers, and INI files will be
transferred from the call server to the selected servers.
B. The node file will be transferred from Call Servers to the Signaling servers, and the INI files will
be transferred from the Call Servers to the selected servers.
C. The node file will be transferred from Signaling Servers to the Call Server, and the INI files will
be transferred from Call Servers to the Signaling servers.
D. The node will be transferred from Element manager to the call server, and INI files will be
transferred from Element manager to CallServer.

Answer: B

Explanation:

QUESTION 4
A customer wants to deploy an Avaya Server (CS) 1000 Rls. 7x system in Avaya Aura solution.
They plan to have the system support 50,000 users.
Which system type will meet the customer’s needs?

A. CS 1000E Co-Resident Call Server and Signaling Server
B. CS 1000E Standard Availability (SA)
C. CS 1000E High Availability (HA)
D. CS 1000E High Scalability (HS)

Answer: D

Explanation:

QUESTION 5
You are installing a new Communication Server 1000E (CS 1000E) SA release 7x system for your
customer. They have asked you to implement the corporate Directory Feature during the
installation.

A. SFTP must be disabled in LD 117.
B. Valid telephony accounts must already exist in Subscriber Manager.
C. The CS 1000E Call Server must be joined to security domain.
D. Centralized authentication must be disabled.

Answer: C

Explanation:

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QUESTION 1
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.

Answer: B,E

Explanation: Reference Avaya Aura™Call Center Feature Reference 6.0 page 78

QUESTION 2
What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call
Center Elite? (Choose three.)

A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)

Answer: A,B,E

Explanation: Reference : Avaya Aura™Call Center Feature Reference 6.0Page358
Programming Call Vectors in Avaya Aura™Call Center 6.0 Page 205

QUESTION 3
A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?

A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)

Answer: B
Reference:Administering Avaya Aura™Call Center Features 6.0 page 11

QUESTION 4
A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II
volumes or agent staffing levels change abruptly?

A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation

Answer: D

Explanation:

QUESTION 5
A call center operations manager wants agents to manually enter a code to identify the reason for
being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?

A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes

Answer: C

Explanation: Reference :Avaya Aura™Call Center 6.0 Overview Page 26

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Android and Apple iPhone devices will get a richer conferencing and unified communications experience with Avaya IP Office 8.0.

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The latest version of Avaya’s unified communications platform for small and midsize businesses boasts two major changes: a robust mobile application and the ability to integrate communications features into certain key business applications.

The mobile component of Avaya IP Office 8.0 is called one-X Mobile Preferred for IP Office. Initially available for Android devices (Apple iPhone is coming soon), the application allows users to manage who is on a conference call — allowing them to invite, view, mute or drop participants. The mobile application is recognized by the IP Office presence application, so that people can tell when you are available or shouldn’t be disturbed. There also is a “geopresence” feature that broadcasts where someone is located. (Part of me can see the usefulness of this feature, but it also smacks a little bit of employee babysitting.)

one-X Mobile Preferred is an extension of Avaya’s Essential Mobility technology.

The other major enhancement to Avaya’s latest SMB unified communications platform update comes in the form of new plug-ins to widely used business productivity applications. For example, small businesses can use the Avaya platform to make or receive a call from within a Salesforce.com page; they can also go to a single location to view Google Talk and IP Office contact lists.

The technological world we live in has left no stone unturned, and the field of event technology has changed and improved dramatically over the years. If you are planning an event or are keen to start organising one then learning about what event technology is available and how this can be used at your own event is a good idea. By using relevant and high quality audio visual equipment at your event, you can dramatically improve the experience of the attendees. Having audio visual equipment present can mean the difference between an average event and one that is never forgotten.

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Slideshows and overhead projectors as you likely remember then are a thing of the past. Today projectors and projection screens offer an incredible quality and work brilliantly to provide a conference with visual materials. If you organising a conference or a meeting of some kind then the chances are good that your speaker will wish to point to information or provide visual representations of the ideas being discussed. Using a projector with a projection screen is ideal for this. It can be connected to a computer or laptop and therefore can be used to show graphs, slideshows or other presentations easily.

Another relatively new aspect of event technology is that of an interactive whiteboard. These are brilliant for large scale brainstorming sessions and can really encourage audience participation. If you want to particularly encourage interaction between delegates then ensuring you have an interactive whiteboard at the front of the room will help do this. If you are organising a music event or some kind of performance then getting the lighting correct is absolutely critical. Lighting displays are necessary to guarantee a good performance and to ensure the audience enjoy themselves. Lighting systems are more efficient, more effective and better for the environment than ever before. Whether it is a drama or music related event, planning the lighting system is one of the first and most important tasks that should be done.

Digital signage can also make a huge difference to the success of an event of conference. Video walls are available as are single screen displays and a host of other multi screen facilities. Depending on what event you are planning, you may wish to hire some digital signage of some kind to ensure the day stands out in people’s minds. If your event is being hosted outside then you are likely to need some kind or personal address system. These are perfect for making announcements and passing along information. The equipment available today is clearer than ever before and they can project a sound over a considerable area.

If you want to display and present information to a large number of people then hiring some kind of technology is important. The high standard of event technology that is available in the modern age means that business events or conferences can be more interactive than ever before. Musical and theatrical performances too have benefited tremendously over the years due the huge improvements made to lights and sound equipment. Now musical performances can enjoy crisp and clear sounds and theatre productions can make the most out of lighting displays.

Event technology is very important regardless of what type of event you are organising. AV furniture is also available to house the equipment and ensure it works well. Audio visual installation is often included in the overall cost of hiring. You should check this out though with the company you are using. If you are new to the world of event management then it is well worth looking to hire an event management company to organise the event on your behalf. This can save you a great deal of time, money and stress too.

I am currently engaged with mentoring some young technology start-up businesses.  What strikes me about these companies is that they spend the majority of their time utilising their skills to deliver their product.  They are agile, knowledgeable and very hungry to succeed and to create.

When do they find time to “learn” new emerging technologies?  They seem to have learnt it “on the fly” as they go along – such is the pace of technology at the moment.  With cloud computing, mobile computing and social media now becoming the current “bubble”, I realised just how easy it is for anyone in IT to become out of date quite rapidly.

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There is an old saying which says “use it or lose it” and I will add “use it, grow it and keep your eyes open to what is happening around you, always”.   In this process we must keep learning.

Stopping learning, even for a few months or a whole year can make a huge difference.  It is like being having a motor car – use it regularly and it works fine (sure it may need a little maintenance), but leave it parked outside for a year unused and the battery will be flat, tires a bit softer, oil a bit tired, the gas will have lost its vitality etc.  (Of course it does depend on where you park it – it may not even be there when you return!)

Learning is the same, especially in IT (and most other professions – like medicine, law, tax etc) we need to keep up to date, and even a few months “out of the game” will render us less sharp, and left with an uphill battle if we want to regain our status.

If “IT” is our career, then we need to learn on a regular basis, via personal learning, e-learning, books, attending classes, or as I am realising, by working with very sharp entrepreneurs who are leveraging the three technology areas listed above without even breaking into a sweat.

What are your experiences of keeping yourself in the best shape you can?