Archive for January, 2016

Exam MB6-889 Microsoft Dynamics AX 2012 Service Management

Published: April 26, 2012
Languages: English
Audiences: Information workers
Technology: Microsoft Dynamics AX 2012
Credit toward certification: MCTS

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Manage service agreements (13%)
Create a service agreement header
Understand the use and impact of project management, project accounting and validation settings; set up project or category validation; set up or use service agreement groups; create service agreement headers
Create service agreement lines
Create new service agreement lines, search for service agreement lines to copy, understand the concept of service objects, set up service object groups, create service tasks, create service object relations or service task relations, specify service task notes
Create a service agreement from another source
Copy lines from another service agreement, create service templates and service template groups, copy a service template into a service agreement, create a service agreement from a sales order

Preparation resources
Working with service agreements [Microsoft Dynamics AX 2012]
Create service agreements [Microsoft Dynamics AX 2012]
Create service-agreement lines manually [Microsoft Dynamics AX 2012]

Manage service orders (13%)
Set up service parameters
Define settings for service order creation, set up service order default activities, set up service stages, set up and view stage reason codes
Create a service order manually
Create service order headers, create service orders or service order lines manually, create service object relations or service task relations with service orders, create CRM activities when creating service orders
Create a service order automatically
Combine service orders, describe service intervals, describe and use time windows, create a service order from a service agreement or sales order
Manage a service order
Process service orders; create item requirements; cancel or delete service orders; post a service order from a service order, service agreement, or project; post a service order to a project; invoice service orders

Preparation resources
Create service orders manually [Microsoft Dynamics AX 2012]
Create or modify service orders and repair lines [Microsoft Dynamics AX 2012]
Create service orders automatically [Microsoft Dynamics AX 2012]

Manage Service Level Agreements (SLAs) (12%)
Set up SLAs
Create SLAs, view information about SLAs and service orders, create service agreement groups, filter service agreements by group
Set up time recording
Start, stop, and restart time recording; create reason codes; understand the process of service order sign-off; define the different service order stages; use service order stages to stop time recording

Preparation resources
About Service Level Agreements [Microsoft Dynamics AX 2012]
Create service agreement groups [Microsoft Dynamics AX 2012]

Manage the Service Dispatcher (14%)
Set up the Dispatch board
Set a preferred technician, create activity types, create dispatch teams and assign resources, describe the concept of color-based priorities, set the default date interval on the Dispatch board
Manage service orders by using the Dispatch board
Describe service order integration, create new service orders and assign activity types, set a default start time on service order headers, set default values on service orders
Manage activities by using the Dispatch board
Describe activity management in the Dispatch board, create activities on lines, perform typical activity actions, assign time values to activities, reassign activities, change time assignments, monitor activities, view undispatched activities, jump between forms to view activities

Preparation resources
About the Dispatch board [Microsoft Dynamics AX 2012]
Set up service activity types [Microsoft Dynamics AX 2012]
Dispatch board (form) [Microsoft Dynamics AX 2012]

Manage repairs (12%)
Set up a management process
Understand the repair management process; set up or define symptom areas, symptom codes, and conditions for specified symptoms; set up diagnosis areas and diagnosis codes
Diagnose and repair
Set up resolutions and repair stages, create and finish repair lines, create service order transactions for repairs

Preparation resources
About repair management [Microsoft Dynamics AX 2012]
Service management – Repair configuration key (SMARepair) [Microsoft Dynamics AX 2012]
View service repair lines [Microsoft Dynamics AX 2012]

Manage bills of materials (BOMs) versioning (11%)
Create and modify a template BOM
Create or modify template BOMs
Create and modify a service BOM
Create service BOMs, describe the functions available for service BOMs, move a service BOM from one service object relation to another, update service BOMs, view service BOM reports, replace component items, modify service BOMs by using the BOM Designer

Preparation resources
Create a template BOM [Microsoft Dynamics AX 2012]
Setting up and maintaining bills of materials [Microsoft Dynamics AX 2012]
Modify a service BOM [Microsoft Dynamics AX 2012]

Manage service subscriptions (12%)
Create and modify subscriptions and transactions
Create subscription groups, subscription fee categories, or subscriptions; create and invoice projects; create or adjust subscription fee transactions; set up or update an indexed base price for a subscription
Manage subscription revenue
Invoice subscription fee transactions, create credit notes for subscription transactions, accrue revenue from subscription fee transactions, reverse subscription accruals, examine ledger transactions and posting of accrued revenue, set up subscription parameters

Preparation resources
About service subscriptions [Microsoft Dynamics AX 2012]
About subscription groups [Microsoft Dynamics AX 2012]
Accrue subscription revenue [Microsoft Dynamics AX 2012]

Manage services in the Enterprise Portal (13%)
Manage service orders in the Enterprise Portal for technicians
Describe service order management in the Enterprise Portal; create, access, or edit service orders; create or edit service order lines; create repair lines; view repair lines, object relation lines, and task relation lines; view service agreements; describe Role Center concepts
Manage service orders in the Enterprise Portal for customers
Access and view the status of service orders in the Enterprise Portal, create service orders, view subscriptions, review web service orders, transfer web service orders to the service orders form

Preparation resources
What’s new: Enterprise Portal in Microsoft Dynamics AX 2012
About Enterprise Portal roles and user groups
Verify a service web order and assign it to a technician [Microsoft Dynamics AX 2012]



QUESTION 1
You are reviewing a service order to determine whether it is in compliance with the associated service level agreement.
What does the Compliance value shown in the service order header represent?

A. The number of hours of work completed on the service order.
B. The percentage of hours remaining compared to the limit of the service level agreement.
C. The percentage of hours completed on the service order compared to the limit of the service level agreement.
D. The number of hours remaining within the limit of the service level agreement.

Answer: C

Explanation:


QUESTION 2
You are configuring service level agreements in Microsoft Dynamics AX 2012.
What is the purpose of the Calendar setting on a service level agreement?

A. To determine whether a service order can be automatically created for the service agreement
B. To determine the start time of an incoming service order.
C. To determine the sign-off date of an incoming service order.
D. To determine whether the status of an incoming service order will be set to Started.

Answer: A

Explanation:


QUESTION 3
You suspend a service level agreement (SLA) in Microsoft Dynamics AX 2012.
What is the result?

A. The SLA cannot be assigned to service agreements or service agreement groups.
B. The SLA cannot be assigned to service agreements but can be assigned to service agreement groups
C. The SLA cannot be assigned to service agreements but can be assigned to service orders.
D. The SLA cannot be assigned to service agreements or service orders.

Answer: A

Explanation:


QUESTION 4
Which of the following is a result of cancelling the service level agreement on a service order in Microsoft Dynamics AX 2012?

A. The service order is signed off.
B. The status is set to blank.
C. The time recording records are deleted.
D. The service stage is set to Cancel.

Answer: C

Explanation:


QUESTION 5
You are working with service orders in Microsoft Dynamics AX 2012.
In which situation will advancing the service order stage stop time recording?

A. If Stop time recording is selected for the service stage.
B. If the service order has no lines.
C. If the service order stage is changed to Cancel.
D. If Cancel is selected for the service stage.

Answer: A

Explanation:

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Microsoft’s Build dev con sells out in 1 minute

Price hike clearly didn’t make anyone blink

Microsoft today sold out its Build developers conference in about a minute, the company said.

“Last year we sold out in 20 minutes and in 1 minute this year. Sorry for everyone can’t attend in person,” tweeted Steven Guggenheimer, the executive who leads Microsoft’s developer evangelism group.

Ticket sales opened today at 9 a.m. PT (noon ET), with prices $100 higher, a 5% increase, than in recent years.

The almost-instant sell-out was the fastest in Build’s history. Microsoft exhausted its ticket supply in about 24 hours and 31 hours in 2013 and 2014, respectively, and as Guggenheimer noted, in under an hour last year.

Unlike at past iterations, this year’s Build will not feature Oprah-like product giveaways. “This year, we will forgo hardware in favor of delivering a deeper technical experience for developers,” Microsoft said on the page where out-of-luck developers can add their names to a waiting list.

Last year, attendees received a free HP notebook; in 2012, they got a free Surface RT tablet and a Nokia Lumia 920 smartphone. The Surface RT line has been discontinued.

If Microsoft follows past practice, it will live stream Build’s opening keynote to all comers, and do the same for select sessions on its Channel 9 site. Other sessions will likely be available on-demand a day or so after they’re held.

The firm has yet to disclose a session schedule for Build 2016; like most of its predecessors, it will take place in San Francisco’s Moscone Center.

Build 2016 will run March 30-April 1, with the keynote — typical a two-hours-plus marathon — starting at 8:30 a.m. PT (11:30 a.m. ET) on Wednesday, March 30.

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Exam 77-420 Excel 2013

Exam 77-420 Excel 2013

Published: February 28, 2013
Languages: English
Audiences: Information workers Technology:
Microsoft Office 2013 suites
Credit toward certification: Microsoft Office Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft

Certification program.
If you have concerns about specific questions on this exam, please submit an exam challenge.

Create and manage worksheets and workbooks
Create worksheets and workbooks
Creating new blank workbooks; creating new workbooks using templates; importing files; opening non-native files directly in Excel; adding worksheets to existing workbooks; copying and moving worksheets
Navigate through worksheets and workbooks
Searching for data within a workbook; inserting hyperlinks; changing worksheet order; using Go To; using Name Box
Format worksheets and workbooks
Changing worksheet tab color; modifying page setup; inserting and deleting columns and rows; changing workbook themes; adjusting row height and column width; inserting watermarks; inserting headers and footers; setting data validation
Customize options and views for worksheets and workbooks
Hiding worksheets; hiding columns and rows; customizing the Quick Access toolbar; customizing the Ribbon; managing macro security; changing workbook views; recording simple macros; adding values to workbook properties; using zoom; displaying formulas; freezing panes; assigning shortcut keys; splitting the window
Configure worksheets and workbooks to print or save
Setting a print area; saving workbooks in alternate file formats; printing individual worksheets; setting print scaling; repeating headers and footers; maintaining backward compatibility; configuring workbooks to print; saving files to remote locations

Preparation resources
Basic tasks in Excel 2013
Show or hide columns and rows
Print a worksheet or workbook

Create cells and ranges
Insert data in cells and ranges
Appending data to worksheets; finding and replacing data; copying and pasting data; using AutoFill tool; expanding data across columns; inserting and deleting cells
Format cells and ranges
Merging cells; modifying cell alignment and indentation; changing font and font styles; using Format Painter; wrapping text within cells; applying Number format; applying highlighting; applying cell styles; changing text to WordArt
Order and group cells and ranges
Applying conditional formatting; inserting sparklines; transposing columns and rows; creating named ranges; creating outline; collapsing groups of data in outlines; inserting subtotals

Preparation resources
Fill data automatically in worksheet cells
Wrap text in a cell
Transpose data from rows to columns or vice versa

Create tables
Create a table
Moving between tables and ranges; adding and removing cells within tables; defining titles
Modify a table
Applying styles to tables; banding rows and columns; inserting total rows; removing styles from tables
Filter and sort a table
Filtering records; sorting data on multiple columns; changing sort order; removing duplicates

Preparation resources
Convert a table to a range
Filter data in an Excel table
Sort a table

Apply formulas and functions
Utilize cell ranges and references in formulas and functions
Utilizing references (relative, mixed, absolute); defining order of operations; referencing cell ranges in formulas
Summarize data with functions
Utilizing the SUM function; utilizing the MIN and MAX functions; utilizing the COUNT function; utilizing the AVERAGE function
Utilize conditional logic in functions
Utilizing the SUMIF function; utilizing the AVERAGEIF function; utilizing the COUNTIF function
Format and modify text with functions
Utilizing the RIGHT, LEFT and MID functions; utilizing the TRIM function; utilizing the UPPER and LOWER functions; utilizing the CONCATENATE function

Preparation resources
Use cell references in a formula
Video: COUNTIFS and SUMIFS
Excel functions (by category)

Create charts and objects
Create a chart
Creating charts and graphs; adding additional data series; switching between rows and columns in source data; using Quick Analysis
Format a chart
Adding legends; resizing charts and graphs; modifying chart and graph parameters; applying chart layouts and styles; positioning charts and graphs
Insert and format an object
Inserting text boxes; inserting SmartArt; inserting images; adding borders to objects; adding styles and effects to objects; changing object colors; modifying object properties; positioning objects

Preparation resources
Analyze your data instantly
Format your chart
Create an organization chart using SmartArt Graphics

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Watch for Amazon’s new homegrown chips to show up in data centers

Amazon subsidiary Annapurna Labs is now selling ARM chips to system makers

Amazon’s jump into the chip business won’t change what’s in Fire devices — for now — but it’ll help the retailer drive more media delivery, file storage and cloud systems in homes and data centers.

Annapurna Labs, an Amazon subsidiary, said it would start selling a line of ARM-based chips for hardware that handles 4K video delivery, storage, IoT, cloud and networking. The chips will be sold to makers of products for homes and data centers.

The announcement surprised many, since selling chips is a radical shift from Amazon’s bread-and-butter retail business. But the company has jumped outside its comfort zone before, dabbling in new businesses such as Web hosting with AWS (Amazon Web Services), which has become a runaway success.

Amazon is great at delivering products, and it will sell Alpine chips via Annapurna to system makers much like it sells consumer products through its retail website, said Nathan Brookwood, principal analyst at Insight 64.

The retailer is entering a chip industry convulsed by change, most of it driven by massive data centers built by companies like Facebook and Google. There is a growing need for faster storage and networking technologies in these data centers, which is where the Alpine chips will fit, Brookwood said.

Amazon may have drawn inspiration from its own business in deciding what markets to target with Alpine chips, said Dean McCarron, principal analyst at Mercury Research.

Web services, video delivery and storage are all within Amazon’s expertise, so those are obvious targets, McCarron said.

If somehow Amazon used these chips to tie servers and equipment to AWS, it would mean more business for the company, analysts said. The chips could provide a path for Amazon to push AWS out to more businesses and data centers.

There are some markets where the Alpine chips won’t fit. Amazon may not implement Alpine chips to overhaul its own AWS infrastructure, which is built around x86 chips. It’ll be easy to change small storage, video delivery or networking subsystems to Alpine chips in Amazon’s infrastructure, but an overhaul from x86 to ARM would be a massive undertaking, McCarron said.

Amazon will also need to provide the software stack, reference design and engineering support to customers, which can be difficult and expensive, said Jim McGregor, principal analyst at Tirias

“You can’t come out with a chip and just say, ‘Here it is,'” McGregor said.

The chip industry is littered with companies that have failed. For example, Calxeda, considered a pioneer in ARM server chips, shut its doors in December 2013 after running out of cash.

Besides Intel, Amazon will face competition from Qualcomm, Advanced Micro Devices and AppliedMicro, which develop ARM-based chips for servers and networking equipment.

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The app dev undead: 5 technologies limping along

Famo.us, io.js, JavaFX, Objective-C, and Spring.Net have all faded away, but for different reasons

Sometimes, technologies are introduced to great fanfare and then, well, fizzle.

For whatever reasons, they do not gain much momentum or get displaced by a theoretically better successor. Not all are inferior tools — in fact, they may even be superior to what was already available. However, superiority and innovation don’t always translate to successful adoption, though some establish cult followings.

The year, we’ve seen five such technologies aimed at developers fail to live up to their initial promise and thus fade away.

Famo.us: Rich Web tools can’t displace native apps

Last year, Famo.us was flying high and looked to give native mobile app development a run for its money. Equipped with a 3D physics-based animation engine, Famo.us positioned its open source JavaScript framework as taking Web development for mobile to the next level and simplifying the building of complex UIs.

The company scored tens of millions of venture-capital dollars and looked to make a killing with a wrapper service for mobile apps. But lately, Famo.us has has gone proprietary, abandoning its open source focus. The company’s open source team was fired, in fact. Famo.us also abandoned its wrapper-service business model in favor of micro-app development and the Famous Micro-App content management system for digital marketers.

Despite the product shift, Famo.us CEO Steve Newcomb says the technical vision remains the same: building native interfaces with Web technologies. Still, the huge impact that Famo.us promised simply didn’t happen.

io.js: Ugly divorce resulted in a strengthened marriage

Spun out as a fork of the Node.js server-side JavaScript platform in late 2014, io.js was intended to expand the horizons of the Node realm after devotees got tired with the platform’s slow pace of change and restrictive governance model.

Io.js was going to change all that. But the divorce did not last. The two factions, which included some of the same people, agreed to make up this spring; previous releases of io.js are now considered Node releases. Node.js itself did move to the jurisdiction of the Node.js Foundation rather than its original governor, the application virtualization vendor Joyent.

Everybody appears happy with the resolution, and the months of dissonance had no significant consequences on developers.
JavaFX: The rich Internet technology that never took off

Introduced with lofty expectations by Sun Microsystems in 2007, JavaFX was Java’s entrant into the rich client application space that Macromedia’s Flash and Microsoft’s now-all-but-dead Silverlight then dominated. Although it has a loyal following and still exists, JavaFX never took off.

Over the years, JavaFX has been eclipsed by Web technologies such as JavaScript and even Flash (which has problems of its own and is on the road to obsolescence). JavaFX’s decline started years ago: Oracle discontinued JavaFX Script, a scripting language associated with the platform, in 2010.

“It is a technology with relatively narrow appeal. We are seeing less and less Java at the front end outside of Android in terms of new projects, and the various Java front-end technologies are not expected at this point to be a major influence,” said IDC analyst Al Hilwa. Indeed, a 2014 thread in Reddit asked, “Why is JavaFX being continued? Nobody uses it.” And a recent search on Dice.com found only 30 job postings that mentioned JavaFX skills.

Objective-C: Apple replaced it with Swift

This venerable language has been best known as a platform for developing applications for Apple’s software platforms, particularly the popular iOS smartphones and tablets. But with Apple’s introduction of the successor Swift language in June 2014, the writing has been on the wall that Objective-C shall decline.

Although there were still more than 6,400 jobs citing Objective-C skills on Dice.com recently, the language has been tanking on the Tiobe index of language popularity, dropping from third place a year ago to 15th place this month. During that time, Swift rose from 17th place to 14th place. Objective-C also has been dropping on the rival PyPL index.

Although Objective-C will be around for a while, it is certain that new development that might have been the domain of Objective-C before will move over to Swift — because Apple has decreed it so.

Spring.Net: Bounced around, then essentially abandoned

Derived from the popular Spring Framework for Java development, the Spring.Net open source framework enables development of enterprise .Net applications via Spring technologies.

But it has changed hands over the years. In 2009, VMware acquired SpringSource, which developed Spring technologies. Later on, VMware spun out Pivotal, which got jurisdiction over Spring. These days, the Spring.Net community leads the Spring.Net project, according to Pivotal.

A check of the Spring.Net site, though, features on its front page an announcement from December 2012: “We are pleased to announce that the M2 (Milestone 2) release of Spring .Net 2.0.0 is now available.” The Downloads page shows version 1.3.2 was the latest production release. The Twitter feed has not seen any activity since March 2014.

Oracle, meanwhile, has been busy trying to persuade Spring Framework Java users to switch to Java EE, arguing that Spring no longer offers developers advantages over Oracle’s enterprise Java, such as dependency injection, which Spring had first. The lack of movement at Spring.Net certainly gives Oracle’s argument practical credence.

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