C9560-659 Fundamentals of Applying IBM SmartCloud Control Desk V1

Number of questions: 50
Number of questions to pass: 35
Time allowed: 90 mins
Status: Live

This exam consists of 4 sections described below.

Section 1: Current Architecture and Environment

Given IBM SmartCloud Control Desk (SCCD) system requirements and client preferences, determine supported configurations, gather client standards, research available resources, and determine an appropriate configuration so that a hardware platform and middleware software combination can be recommended.
Given the sizing guidelines in the SCCD documentation, analyze the client requirements and usage patterns so that sizing recommendations can be determined and presented to the client.
Given client infrastructure, data flow, and process flow diagrams, determine how SCCD will be deployed and interact with existing client solutions so that functional and physical diagrams can be produced.
Given client reporting requirements and existing solutions, determine the technical factors impacting the overall solution while satisfying the requirements so that a recommended reporting architecture can be presented to the client.

Section 2: Business Drivers
Given client requirements and product report capabilities, explain the available reporting and Key Performance Indicators (KPI) options so that the client understands the capabilities.
Given a customer’s business requirement, determine how the business process options impact the solution that is provided so that SCCD solution is designed to satisfy client business processes requirements.
Given the client requirements, identify the SCCD functional capabilities so that the client has an SCCD functional solution design based on the gap analysis.
Given the need for integration or continued use within SCCD, design an integration plan so that the client’s systems could be integrated.
Given the SCCD, the basic architecture is designed, and business requirements are defined, take the client business requirements and align them to SCCD capabilities so that client requirements are effectively mapped to the software.
Given the basic architecture is designed, and the general business requirements are known,review the client business continuity needs and define/design system availability so that the solution is available and meets the continuity requirements.

Section 3: Architecting the Solution
Given the processes, business units and current applications expose the product functionality and identify communication and data needs so that necessary data is available in IBM SmartCloud Control Desk(SCCD).
Given the business requirements, processes, data artifacts and current applications, explain what product functionality fulfills the requirements so that customers understand how their business needs are met.
Given the business requirements, sizing parameters (
of users,
of assets,
of services,
of tickets, etc.) or given the sizing identify best deployment option and architecture so that the most suitable deployment option and topology for given environment and business needs are determined.
Given the current and future business requirements determine the most suitable SCCD edition so that a recommendation can be made to the client.

Section 4: Apply Solution
Given the basic architecture is designed, and business requirements are explained or known, review the client business problems and design a resolution to the problem using the IBM SmartCloud Control Desk (SCCD) capabilities and functions so that the customer problem is resolved.
Given the need to combine capabilities from multiple process areas, design a process solution to interlock the functionality of SCCD so that an interconnected process can be performed.
Given customer use cases, customer requirements, and business processes, ensure that a solution using SCCD can be obtained so that designed processes fulfil customer’s use cases.
Given the need for continual service improvement, business requirements, and improvement objectives, implement a continuous improvement strategy so that processes are in continuous improvement cycle.
Given a business requirement to implement ITIL processes, customer business processes, and SCCD capabilities, develop a solution so that the processes utilize ITIL best practices.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-659
Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-659 Assessment: Fundamentals of Applying IBM SmartCloud Control Desk V1

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Classroom Course

Course Title: IBM SmartCloud Control Desk 7.5 IT Asset Management Fundamentals-New
Course Duration: 3.0 Days
Course Number: TP380G

Course Abstract: This course introduces the fundamental concepts of managing the lifecycle of IT assets using IBM SmartCloud Control Desk. Managing the lifecycle of your IT assets helps you control costs and optimize IT asset utilization. You learn how to track and manage physical assets from procurement to disposal. You also learn how to manage software licenses to mitigate license and regulatory compliance risks. This 3-day hands-on course includes lectures, discussions, demonstrations, and a wide variety of exercises.

Business Partners – This course does qualify for You Pass We Pay.
Redbook

Migration Use Cases with the Migration Manager Version 7.5
The Migration Manager enables you to migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM SmartCloud Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users.

This IBM® Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most common migration use cases with the Migration Manager, including the capabilities introduced with Tivoli process automation engine V7.5. Of course, these use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager.

In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when using the Migration Manager.
We strongly suggest that you read Chapter 1, “Migration strategy” first before reading the other chapters. This chapter will give you a good foundation for all of the migration scenarios covered in the book.

This book will be a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another using the Migration Manager.

Self-Paced Virtual Classroom

IBM SmartCloud Control Desk 7.5 Foundations (SPVC) – New
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

Overview
PartnerWorld Code: 24014901
Replaces PW Code: Not Applicable

Status: Live
An IBM Certified Solution Advisor – SmartCloud Control Desk V1 professional determines business critical issues within a customer environment and identifies the appropriate IBM SmartCloud Control Desk solution. This person is able to perform hardware and software solutions analysis and recommend high-level IBM Tivoli design scenarios and the basics of implementation. The role and responsibilities also include architecting, documenting, and presenting a solution that fits the business needs and integrates with existing systems.
Key areas of competency include:

Map customer business requirements to IBM SmartCloud Control Desk solution.
Assess requirements and create a solution design.
Describe business and technical advantages of IBM SmartCloud Control Desk solution.
Recommend education opportunities to customers based on the IBM SmartCloud Control Desk solution.
Describe the business and technical concepts of IT Service Management.
Describe the IBM SmartCloud Control Desk architecture and components.

Recommended Prerequisite Skills

Required Prerequisite Skills:
The following qualifications are requirements for success:

Working knowledge of IT Asset and Service Management concepts.
Basic knowledge of the Information Technology Infrastructure Library (ITIL).
Working knowledge of IT Asset and Service Management concepts.
Working knowledge of the supported middleware such as application servers, databases.
Basic knowledge of security authorization and authentication.
Basic knowledge of integration components.
Working knowledge of operating systems, networking and firewall concepts.

Skill Level 1: Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.

Skill Level 2: Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.

Skill Level 3: Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.

Skill Level 4: Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.
Requirements

This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C9560-659 – Fundamentals of Applying IBM SmartCloud Control Desk V1


QUESTION 1
Which two database servers are supported by IBM SmartCloud Control Desk installation? (Choose two.)

A. Sybase
B. MySQL
C. Informix
D. IBM DB2
E. Microsoft SQL server

Answer: D,E


QUESTION 2
What is the purpose of the Promotion process?

A. To create configuration items (CI) from Actual CIs
B. To create Actual CIs from CIs
C. To enable CIs to be used in the Change Management process
D. To enable Actual CIs to be used in the Change Management process

Answer: A


QUESTION 3
Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Data Analyzer
B. Migration Manager
C. Integration Framework
D. Enterprise Identity Mapping

Answer: C


QUESTION 4
What is the primary use of the IBM SmartCloud Control Desk (SCCD) Launchpad?

A. Installing SCCD
B. Transferring core data
C. Using the SCCD Navigator
D. Obtaining SCCD product information

Answer: A


QUESTION 5
The customer requirement is to automate an e-mail being sent to the service desk team whenever a new Service Request (SR) is created. How should this be implemented?

A. Manually send an e-mail from the SR once it is saved
B. Modify the standard SR ITIL v3 process to send an e-mail
C. Create a cron task that will send an e-mail for each SR in the status NEW
D. Create an escalation that will send an e-mail for each SR in the status NEW

Answer: D

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C9560-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Number of questions: 61
Number of questions to pass: 41
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: System Setup and Configuration
Given IBM SmartCloud Control Desk (SCCD) has been installed and you have administrator rights, configure security groups so that users can have access to express or advanced Service Requests and Incidents views.
Given SCCD has been installed, describe the available workflow options included in service catalog so that service request approval and fulfillment process for a service request can be automated using workflows provided with the product.
Given that SCCD has been installed, customer should know about the available optional contents so that these can be used to assist the client to have their environment operational in a shorter period of time.
Given that SCCD is installed, understand how to use Automation Scripts application so that common tasks can be done without deploying Java files or restarting the server.

Section 2: Work with Operational Data
Given a user has been authorization to access and use the self service center, explain the various parts and functionality of the self service center so that the user understands how the Self Service Center can be used to create/view many common requests/tasks.
Given administrator privileges for the Self Service Center, configure the Self Service Center so that the Self Service Center is configured and can be used by end users to create/view common requests/tasks.
Given full access to the Response Plan application and that job plan, actions, communication templates and ticket templates have been created, use the Response Plans application to complete the response plan details and select the proper Response Plan criteria so that the response plan is successfully created and can be applied to records of the related object.
Given full access to the Job Plans application, use the Job Plans application to create a new job plan by completing the required details and creating the necessary tasks so that a job plan has been created defining a set of activities that is required to be executed in order to fulfill a particular request or work item.
Given full access to the Service Groups application, use the Service Groups application to create a Service Group by completing the Service Group details and specifying the services for the group so that a service group is successfully created and can be applied to service requests, incidents, and problems.
Given full access to the SLAs application and actions and communication templates are created, use the SLAs application to create the SLA and to complete the SLA details and select the proper SLA criteria so that the SLA is successfully created and can be applied to records of the related object.
Given SCCD administrator privileges and access to the Survey Management application, use the Survey Management application to create and manage survey questions so that survey questions are created and can be used in a survey.
Given the survey questions and answer sets have been created, create a survey so that the survey is ready to be used by the ticket, Incident and Problem application allowing the customer to rate the quality of services that has been provided.
Given SCCD has been installed, understand the use of communication templates in Service Desk applications so that frequently used email communications in SCCD can be standardized.

Section 3: Configure Service Desk
Given the customers need to understand the ticket types available in IBM Smart Cloud Control Desk (SCCD), explain the service request ticket type so that the customer understands when it is used and who can create the Service Request ticket type.
Given the need to understand the ticket types available in SCCD, explain the Incident ticket type so that the customer understands when it is used and who can create the Incident ticket type.
Given the customers need to understand the ticket types available in SCCD, explain the Problem ticket type so that the customer understands when it is used and who can create the Problem ticket type.
Given the customers need to understand solutions in SCCD, explain solution records and the Solution application so that the customer understands when it is used.
Given that the SCCD has been installed and the system has been set up, create a new Service request so that a user request or issue can be recorded, managed and tracked.
Given that the SCCD has been installed and the user has the appropriate privileges, create a new Incident so that an incident is recorded to capture information about an event that deviates from standard service or an event that might disrupt the quality of that service.
Given that the SCCD V7.5 has been installed and the system has been set up, create a problem so that it can be managed and tracked.
Given that the SCCD V7.5 has been installed and the system has been set up, user is given the read and write access to Solution application, create solutions and assign an owner or owner group to a solution so that a solution can be associated with a service request, incident, or problem ticket.
Given that the SCCD V7.5 has been installed and the system has been set up, create a ticket template as per customer’s requirements so that a ticket template has been created and can be applied to service requests, incidents, and problems.
Given that the SCCD V7.5 has been installed and the system has been set up, modify the priority matrix per customer’s requirements so that the priority matrix values have been updated and is ready to be used in service requests, incidents ,and problems.
Given that the SCCD has been installed and the system has been set up, configure the system properties and PmObjSearchCron cron task as per customer’s requirements so that Global Search has been enabled and users can search across service desk applications.

Section 4: Configure Service Catalog
Given a customers need to understand the service catalog, describe the applications available in IBM SmartCloud Control Desk (SCCD) for service catalog and their capabilities so that an individual understands how the service catalog applications can be used.
Given the need to setup the service catalog, outline the prerequisite steps so that once they are completed offerings and catalogs can be created.
Given an understanding of the Offerings application, describe the options to consider when creating offerings so that offerings can be configured to meet specific business requirements.
Given a customer’s need to understand catalogs, describe the options to consider when creating catalogs using the Catalogs application so that they understand how they can be configured to meet specific business requirements.
Given that SCCD has been installed and the system setup, create a Cart Template so that the cart can be saved and reused for future requests.

Section 5: Integration

Given an understanding of integration options for service request management, describe them and their key capabilities.
Given the need to take control of remote workstations or servers in order to analyze and solve problems, explain, install and configure Tivoli Remote Diagnostics functionality so that service desk analysts can use Tivoli Remote Diagnostics to take control of remote workstations or servers.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-656
Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.
Study Guide PDF here

This exam has an Assessment Exam option: A9560-656 Assessment: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Providers.
Self-Paced Virtual Classroom

IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals

This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.


QUESTION 1
Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?

A. It is possible to add multiple cart templates in a shopping cart.
B. It is possible to add only one cart template in each shopping cart.
C. It is possible to add multiple cart templates in a shopping cart only after the offering is validated.
D. It is possible to add multiple cart templates in a shopping cart only if each item in the cart template is different.

Answer: A


QUESTION 2
Click the Exhibit button.

An IT support specialist is reviewing existing solutions in the Solutions application. She decides to remove a few of the existing keywords from a general list and marks records for deletion in the Add Delete Ke9words dialog. Some of the keywords are associated with the existing Solutions and she receives the system message in the Exhibit.
What will happen when she selects Yes?

A. Records will not removed from the general list.
B. Records will be removed from the general list only.
C. Records will be removed from the general list and from the Solutions Keywords sections.
D. Records will be removed from the general list but values will be left in the Solutions
Keywords sections.

Answer: C


QUESTION 3
What type of record is required for the E-mail Listener application to process an incoming e-mail message?

A. user
B. person
C. administrator
D. a valid e-mail address from the sender

Answer: B


QUESTION 4
What needs to be defined in order to create an Offering?

A. at least one Catalog
B. at least one Workflow
C. at least one Classification
D. at least one Ticket Template

Answer: C


QUESTION 5
Which statement is true about deleting cart templates in the Cart Template application?

A. Cart templates can always be deleted.
B. Cart templates in Active status cannot be deleted.
C. Cart templates can be deleted only if no offerings have been added in them.
D. Cart templates can be deleted only if they have not been added to any shopping cart.

Answer: A

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C9560-654 IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 Implementation

Number of questions: 68
Number of questions to pass: 52
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given a list of initial business applications to be discovered, the list of servers the application runs on, and the approved project plan, determine the order, plan and methodology for discovery so that discovery scopes have been defined for discovering the servers and its components that the initial business applications run on.
Given a customer’s environment, design the architecture so that the initial architecture plan for the solution has been created.
Given a customer’s environment, determine the best estimate of the number of TADDM components required so that the initial architecture plan for the deployment has been created.
Given the customer’s network configuration / diagrams and TADDM solution architecture, define firewall requirements so that list of ports to be opened on firewalls is delivered.
Given the list of technologies to be discovered and list of sensors that require credentials to run correctly, gather proper information from TADDM documentation, communicate to customer, implement and refine so that requirements for credentials are communicated and implemented in the environment
Given SME(s) and/or documentation, determine and document the customer’s existing environments that will be discovered and managed with TADDM so that an implementation plan is developed.
Given server with operating System installed for TADDM Installation, verify OS configuration and required S/W or Libraries are installed on that server so that the server is available for TADDM installation.
Given a list of computer systems/components/applications that will be discovered, create a list of TADDM sensors that will be run so that a list of sensors and any required credentials has been created.
Given that TADDM defines the different levels of discovery, analyze data needs and explain to customers the different levels and the options that are available so that the customer understands the 3 levels of discovery available within TADDM.
Given the customer’s data source requirements, analyze the requirements to determine if Discovery Library Adapters (DLA) are necessary and a means to import and export data to/from TADDM so that the customer’s environment has been evaluated for DLA requirements.

Section 2: Installation
Given a system ready for database creation, prepare the database for IBM Tivoli Application Dependency Discovery Manager (TADDM) using different operating system so that database preparation is completed.
Given the TADDM architecture document and installation binaries, install TADDM and set up the environment so that TADDM is installed, initially configured, and up and running.
Given a running TADDM environment, database backed up and binaries backed up, Install TADDM fix pack so that TADDM fix pack installation is completed successfully.
Given an installed TADDM host, validate and complete the post installation configuration so that TADDM server will be ready for configuring the discovery.
Given the proper access administrator authority for a designated anchor server, configure anchor servers so that a service account has been created that will be used by the anchor server for discovery behind the firewall.

Section 3: Configuration
Given target systems prepared for Anchor installation, list of anchors to be deployed with SSH servers installed, configure Anchors so that Anchor objects are created in IBM Tivoli Application Dependency Discovery Manager (TADDM) GUI and tested to be running.
Given a running TADDM environment and a list of Windows Gateways to be configured, perform SSH server installation and configuration on target systems, create Windows Gateway objects in TADDM GUI so that Windows Gateways are configured properly and ready to be used during discovery.
Given customer’s need for the 3 levels of discover and a running TADDM system, create different levels of discovery profiles and enable the options that are available so that Configuration Items can be discovered.
Given the list of extended attributes to be discovered by TADDM for chosen operating system, create and configure extended attributes by creating them, configuring templates and running a discovery so that extended attribute successfully populated with desired value.
Given Target server(s), a working TADDM server and access to the Discovery Management Console, using either the UI or command line add a Scope Set with the machine(s) configured so that the machine(s) can be discovered.
Given a list of servers / images and components/applications to be discovered, define the user privileges required for TADDM scans so that users with proper credentials are deployed to targets to be discovered and TADDM Access Lists are configured properly.
Given the user name and password for access to machines, a working TADDM server, and access to the Discovery Management Console, navigate to the Discovery Management Console and add an access credential so that Configuration Items can be discovered.
Given the need to debug Sensors more efficiently and effectively, set the SplitSensor option so that a clear view of each sensor is available.
Given a custom design file, configure the customBusiness Intelligence and Reporting Tool ( BIRT) report so that custom BIRT report is generated for the collected data.
Given a running TADDM environment and a database connection, generate a report so that a report is generated.
Given the list of Windows systems that will be discovered with a non-admin account and the account name to be created, configure the windows target for non-admin discovery so that Windows system is discovered Level2 using non-admin account.
Given the discovery schedule, configure TADDM scheduling so that discovery starts at a given time.
Given an installed TADDM server, create the snapshots to take a point-in-time copy of basic information about computer systems, discovery events and server applications running on computer systems so that the snapshots are available to take a point-in-time copy of basic information
Given a list of locations to be configured in TADDM, make necessary decisions and modifications in collation.properties and anchor properties files so that discovered components have location tag attribute set properly.
Given the information required to create a custom server template, a running TADDM, server and access to the Discovery Management Console, define custom server templates and build custom server templates from the UI so that the custom applications have been discovered properly.
Given that TADDM and IBM Tivoli Monitoring (ITM) are installed, prepare ITM and TADDM environment so that discovery can be performed by using ITM agent.
Given a business application and the list of servers/components/applications that compose the business application, create the appropriate application descriptor files and deploy them to the appropriate directories on the servers where discovery will be done so that discoveries have been run and it has been verified that the business application has been built correctly.
Given a list of users to be created and Admin access to Data Management Portal, create users so that TADDM user IDs have been configured for use.

Section 4: Administration
Given the need to categorize application components into business applications and services, create business application and services using the Data Management Portal that combines large collections of individual components into logical groups.
Given a properly installed and operating IBM Tivoli Application Dependency Discovery Manager (TADDM) system and access credentials, execute API query so that XML data is extracted and available via STDOUT (Standard Output).
Given the timespan for keeping the historical changes of attributes values, perform a cleanup of the database by running proper SQLs so that TADDM database is cleaned up from old change history data
Given TADDM is up and running, max size of the file system to be used for logs, configure collation.properties settings for logs maintenance and optionally implement removing sensor logs mechanism so that log files are maintained automatically.
Given a customer’s need for TADDM, prepare, install, and execute TADDM so that the customer’s environment is fully discovered and validated.
Given a list of servers/images and components/applications to be discovered, manage and obtain credentials so that credentials are created on the requested servers/images/components/applications.
Given an existing scope and discovery profile to use, run a TADDM discovery using the Discovery Management Console and the API so that a discovery has been run by using the API and Discovery Management Console.
Given a valid IDML file for loading, a running TADDM server and access to the server running TADDM, use the loadidml script to populate the TADDM database so that the information contained in the IDML file is loaded into the TADDM database.
Given a TADDM Server, Discovery Management Console and User ID and password, review the types of status messages that occur during discovery and viewing history so that the status messages are understood.
Given an installed TADDM server, access to the server running TADDM and the new database user password, update the collation.properties file and encrypt the database access passwords so that the collation.properties file is updated with the new encrypted passwords.
Given an installed TADDM server and terminal access to the server running TADDM, start and stop the TADDM server processes so that the TADDM server has been stopped or started.
Given the TADDM server is running, run the analytics from the Data Management Portal so that the necessary information is available to be analyzed.
Given a working TADDM server, and access to the Data Management Portal, navigate to the Data Management Portal and create Configuration Items, and dependencies so that a new Configuration Item (CI) or dependency is created.
Given that the present roles do not suffice for an access requirement to TADDM, create a new role with unique permissions to fulfill the request so that a new TADDM role is configured for use.
Given supported hardware, operating system and running database, command-line access to the TADDM server, the password for the root, create backups and perform restores so that a backup and restore are available when needed.

Section 5: Problem Determination
Given a running IBM Tivoli Application Dependency Discovery Manager (TADDM) environment and database connectivity, tune the Discovery parameter so that the discovery parameters are tuned appropriately.
Given list of Java Virtual Machines to set extended logging for, edit collation.properties file and set proper values for logging level so that logging level is set to desired value and logs contain desired information for problem diagnosis
Given that a problem has occurred within the TADDM environment and error levels need to be modified to ensure the correct messaging is captured for remediation enable/disable advanced logging for TADDM so that the environment is set for debug mode so that when problem occurring the correct messaging is captured and resolved.
Given the need to diagnose a problem within the TADDM environment, utilize the support bin tools so that problem can be debugged.
Given TADDM is installed and user IDs are created and problems occur with Discover, Topology, Discovery Admin, Proxy or Gigaspace processes, review the jvmarg settings in the collation.properites file and determine if more memory is required so that performance is enhanced and/or service is not interrupted.
Given the need to define common parameters in the collation.properties files, review the most common parameters that are located in the collation.properties file so that the common parameters have been defined.
Given a TADDM server, Identify points of failure regarding NMAP on L1 discoveries so that points of failure regarding NMAP on L1 discoveries are identified and corrected.
Given an application sensor failure, conduct an L3 Scan and troubleshoot application sensor failures so that the problems are resolved for a successful L3 collection.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-654

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-654 Assessment: IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.
Product Documentation

Tivoli Application Dependency Discovery Manager

QUESTION 1
A discovery schedule can be added using which option in the IBM Tivoli Application Dependency Discovery
Manager V7.2.1.3 Discovery Management Console?

A. Schedule > Discovery
B. Discovery> Schedule
C. Schedule > Add Schedule
D. Discovery Profile > Schedule

Answer: B

QUESTION 2

The IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 (TADDM) administrator would like to display location tagging in Business Intelligence Reporting Tool (BIRT) based reports. What must the TADDM administrator do to add location tagging information in BIRT reports?

A. Modify com.collation.anchor.tag in collation.properties.
B. Modify the existing BIRT reports to add location tag information.
C. Just run the reports; location tagging is already enabled in the BIRT reports.
D. Turn on the location tagging feature when the BIRT report is run using the radio button.

Answer: B

QUESTION 3
What are two deployment options for IBM Tivoli Application Dependency Discovery Manager V7.2.1.3? (Choose two.)

A. Slipstreamed deployment
B. Reverse proxy deployment
C. Domain sewer deployment
D. Streaming server deployment
E. Replication server deployment

Answer: C,D

QUESTION 4
The location of the sensor log files are in $COLLATION_HOME/Iog/sensors/runid. What does runid refer to?

A. The date and time of the discovery.
B. The P address of the target system being discovered.
C. The unique ID of the discovery generated by the discovery engine.
D. The universal reference GUID of the IBM Tivoli Application Dependency Discovery Manager server.

Answer: A

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C9560-574 IBM Tivoli Business Service Manager V6.1

Number of questions: 66
Number of questions to pass: 46
Time allowed: 75 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given access to stakeholders, technical personnel, and end users, gather customer requirements so that a document of customer requirements is available.
Given access to software support team, operating system architect, hardware deployment team, Tivoli architectural layout and database management team, define software requirements so that a document of software requirements is available.
Given a list of supported platforms, minimum hardware requirements and access to the customer’s environment, review the customer’s environment so that it is verified that the minimum hardware requirements are met.
Given the TBSM Config file for the operating system, run the Prerequisite Scanner so that it is validated that TBSM can be configured and installed on the System.
Given a list of systems that will be part of the services being modeled in TBSM, determine the scale of the implementation requirements for a stand alone or full system so that the design of the system shows that a stand alone or full system will be deployed.
Given access to appropriate technical teams and company standards, gather existing requirements and options so that an architectural document of infrastructure components is available.
Given the many TBSM supported operating systems, database types, and software integration possibilities, review current skills and missing/needed skills based on the TBSM system installation and deployment plans required by the customer so that all database and software integration skills are identified.

Section 2: Installation
Given customer requirements, DB2 Admin staff if available, and Technical Staff, Install DB2 so that the DB2 instance is ready for the new DB2 Schema.
Given the IBM Tivoli Business Service Manager (TBSM) architecture, OMNIbus architecture, authentication sources, and user configurations, configure OMNIbus so that an integrated TBSM/OMNIbus system is achieved.
Given the DB2 instance that will be used with the TBSM deployment, install the TBSM schema for DB2 instance so that the DB2 database has the proper schema.
Given access to OMNIbus ObjectServers and gateways, update the ObjectServers by using the appropriate scripts and update any affected gateway configurations so that the Netcool OMNIbus environment is ready to accept and properly process TBSM events.
Given access to DB2, the operating system, previous versions of Impact and TBSM prepare for a migration so that TBSM V6.1 is ready for migration.
Given an existing pre-6.1 TBSM environment and a fresh installation of TBSM 6.1, migrate data from the source system to the target 6.1 system so that all data and services available in the source system are available on the target system.
Given prerequisites are complete and installation information has been determined, perform the Data server installation so that the Data server is successfully installed.
Given prerequisites are complete and installation information has been determined, perform the Dashboard server installation so that the Dashboard server is successfully installed.
Given Access to the proper hardware and OS access, configure DB2 to handle load balancing and TIP High Availability (HA) so that TIP clustering is operational.
Given a functioning ITM infrastructure with TEMS, TEPS and TDW, install the Tivoli Common Agent so that TBSM can be monitored and service history can be collected.

Section 3: Configuration
Given access to technical personnel, gather customer requirements for failover, and install failover capability if required by customer so that the failover environment is installed for Tivoli Business Service Manager (TBSM).
Given ID information for LDAP configure authentication source LDAP so that TBSM connects to LDAP.
Given running TBSM and IBM Tivoli Application Dependency Discovery Manager (TADDM) systems, requirements for custom template structure if needed and jar files, configure TBSM Discovery Library Toolkit with TADDM as a data source so that TADDM resources show up as TBSM services.
Given customer requirements, data access information, database schemas, SQL queries,database team, event sources, authentication and security personnel, log in to each data source, perform SQL queries and verify data results so that valuable service data can be obtained.
Given that TBSM is installed and working properly, configure data sources that are required for the system so that data sources are properly installed on the TBSM server.
Given access to the appropriate technical personnel and planned service dependencies, configure rules with ESDA so that a working dynamic service model is created.
Given access to installed TBSM system and administrative template access, configure autopopulation rules so that service instances created from events are configured.
Given access to OMNIbus architecture and configuration, related monitoring tools, event sources, security personnel, and hardware team, verify functioning EIF probe so that an accurate event forwarding from event source products is available.
Given services are discovered using the discovery toolkit library, and user has the appropriate roles assigned, right-click a service to enable launch options, and a “launch to” or “show” menu option is selected, then a separate browser window opens the other application and displays data about that service so that TBSM launches to another application displaying data about the service.

Section 4: Administration
Given system design document or list of end users and their associated roles, configure users, groups and roles so that functional users, groups and roles which implement desired access or view Dashboards are created.
Given that IBM Tivoli Business Service Manager (TBSM) is installed and configured determine what user, role and group definitions are going to be required so that users, groups and roles are defined in the TBSM systems.
Given a working TBSM 6.1 system, create a custom view so that a working filtered list of objects is available to a target audience.
Given a working TBSM system and a user assigned to an administrator role, create pages and portlets so that creation of a new page with portlets is available.
Given customer required views defined at service template and service instance level, select creator, create canvas so that custom static cavasses are displayed as a view in the service viewer based on assigned user group.
Given a working TBSM service, customer requirements, customer event data, technical staff, information and inventory databases, define and implement event enrichment needs for services so that valuable service data can be viewed.
Given that TMSM is installed and ready for post-installation, Create, add, or modify custom Impact policies so that policies will operate properly.
Given a requirement and appropriate command line access, use the RAD shell to execute appropriate commands so that the requirement can be satisfied quickly and efficiently via the command line.
Given a working TBSM system and a user assigned to an administrator role, create new or edit existing template tree to build new score cards so that data is populated into a custom score card.
Given an installed TBSM system, start and stop server components so that components are started and stopped.
Given access to technical personnel, SLA and an installed TBSM system, define and configure a maintenance schedule for TBSM services so that the TBSM maintenance schedule is defined and configured for a service.
Given SLA definitions and documentation, review and configure SLA definitions so that SLAs are implemented in Service Templates
Given a running TBSM V6.1 system and configured Tivoli Common Reporting, create, run and convert report from Business Intelligence and Reporting Tool (BIRT) to Cognos so that reports are available in Tivoli Common Reporting.

Section 5: Performance Tuning and Problem Determination
Given an IBM Tivoli Business Service Manager (TBSM) problem requiring IBM assistance, collect TBSM troubleshooting logs so that generic TBSM logs are available when opening a support trouble ticket.
Given a functional TBSM system and access to TBSM, collect metrics from numeric status rules so that metrics collection is enabled for TBSM data.
Given a functional TBSM system and PMAT tool, review system performance and perform system tuning to achieve a Fine Tuned TBSM Database and Dashboard System.
Given access to database team, and event sources, tune data fetchers, so that valuable service model metrics are available in an efficient and timely manner.
Given a working TBSM system and appropriately backed up files, restore TBSM database from backup so that the TBSM system has been restored.
Given a functional TBSM system and Dashboard service, validate false positives in the dashboard, update event rules by using live or historical events so that dashboards provide an accurate representation of outages.
Given a functional TBSM system and Dashboard service, trouble shoot a problem by enabling specific tracing so that correct tracing is enabled to help troubleshoot errors experienced during runtime.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-574

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-574 Assessment: IBM Tivoli Business Service Manager V6.1

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.


QUESTION 1
Which two IBM Tivoli Business Service Manager V6.1 pages can be launched from a supported application using a page ID? (Choose two.)

A. Operator Views page
B. Service Availability page
C. Action Error Report page
D. Service Configuration page
E. Time Window Analyzer page

Answer: B,D


QUESTION 2
Which database type must be used to set up load balancing for the IBM Tivoli Business Service Manager V6.1 Dashboard Server?

A. Oracle
B. MS SQL
C. Postgres
D. IBMDB2

Answer: D


QUESTION 3
The trace Jog file on the IBM Tivoli Business Service Manager V6.1 (TBSM) Dashboard Server has been taking a huge amount of write time for the hard drive. What could be changed to free up more write time for the TBSM components?

A. immediately set the logs and trace level to defaults
B. review the trace.log file checking for errors and if it is not error-related, lower the logging level
C. change the Trace Output Format to Advanced to lower the amountofdatawithinthetrace.log
D. review the native_stdout.log process log to validate which section of TBSM iswritingtothetrace.log

Answer: B


QUESTION 4
What are three common techniques to build service models? (Choose three.)

A. Use of data fetchers
B. Use of radshell scripts
C. Use of autopopulation rules
D. Use of incoming status rules
E. Use of dependency rule policies
F. Use of External Service Dependency Adapter rules

Answer: B,C,F


QUESTION 5
Logs and trace changes affect which log(s) on the IBM Tivoli Business Service Manager V6 1 Dashboard Server?

A. activity.log
B. trace.log for the Dashboard
C. trace.log for the Data Server
D. trace.log and native_stderr.log

Answer: B

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C9560-524 IBM Tivoli Netcool/Impact V7.1 Implementation

0

Number of questions: 69
Number of questions to pass: 50
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: Planning
Given the stakeholder requirements, document the functional steps so that an IBM Netcool/Impact solution is designed.
Given the functional requirements determined by the stakeholders and the current state system architecture (if one exists), gather technical deployment requirements from the stakeholders so that a full technical architecture is documented and approved,
Given Netcool/Impact functional requirements, and architectual requirements, determine Netcool/Impact policy design standards so that the policies can be written.
Given the stakeholders for Impact, communicate and coordinate their involvement such that Impact functionality can be best utilized.
Given that functional requirements have been identified, and external resources have been established, determine the users, administrators and authentication specifics so that users can be configured within Netcool/Impact.
Given the functional requirements access the application dependencies to fulfill functional requirements and document them so that applications can be integrated.

Section 2: Installation
Given the prerequisite components, verify their setup so that the Impact Server is ready for installation.
Given available ports, additional components, password for impactadmin user, installation user, resiliency requirements and Objectserver location, identify all of the installation parameters so that installation parameters are identified in preparation for installation of Impact.
Given the approved technical architecture and verified installation prerequisites; install, test and document the Impact solution so that it is ready for use.
Given the architecture resiliency requirements, install two Impact server cluster members, configure the necessary failover points, and set up self monitoring of Impact so that all components meet the requirements for resiliency.
Given the various Impact component scripts, configure application startup so that all necessary components are running and will startup automatically upon physical server restart.

Section 3: Configuration
Given appropriate data access and the documented system architecture, configure and test Impact Data Sources such that defined data sources are operational.
Given a properly configured and accessible data source and access to the Impact GUI create data type and data source relationships so that a data model can be built.
Given that Netcool Impact has been properly installed, the name of the Netcool Impact Server is known, a valid username and password is known (optionally encrypted), a policy to execute is known, and optionally a @Identifier and @Serial if policy contains a call to the Returnevent function, configure command-line activiation of policies requirements so that policies may be executed from the command-line.
Given the anticipated event volumes and multi-policy processing, set up event processor so that processing of events is optimized with minimal conflicts.
Given that Access to Data Sources has been configured, Data Types have been created and Policies written, identify Netcool Impact Service configuration requirements so that Event Readers can be created within Netcool Impact.
Given that Services are available, configure Services such that Impact services are ready to record log messages to file.
Given a working installation of JazzSM/DASH (Jazz for Service Management/Dashboard Application Service Hub) and a working installation of Netcool/Impact V7.1 add connections to Impact from DASH so that DASH is allowed to access Impact to gain information from policies.
Given a user registry is required, configure the user registry so that all roles, groups and users are defined.
Given data from various sources and the stakeholder’s functional requirements, define data providers so that an interface is created that allows DASH to consume the required data.
Given the Impact Documentation, describe the DASH concept so that the DASH concept is understood.
Given that DASH will be used, JazzSM with DASH has been installed, the data sources and data type relationships have been established, policies are written, and that the connection between Netcool/Impact and DASH have been established, add widgets to the DASH environment so that DASH widgets are connected to and populated by Netcool/Impact UI Data Providers.

Section 4: Development
Given functional requirements, an architectural design, and policy objectives, draft a pseudo-code so that a document fully describes the critical elements of a policy defined in the functional requirements is created.
Given that Netcool Impact planning requirements have been met, proper Installation and Configuration of the Netcool Impact server has occured, and a Netcool ObjectServer is running and accessable with administrative access, determine and create Netcool ObjectServer fields to meet functional requirements so that addtional ObjectServer fields are created.
Given pseudo-code or policy flow statements with properly configured data sources and data types, develop and unit test Impact policies such that functional requirements are met.
Given policies, type of service details, and filter conditions, configure Netcool/Impact services so that policies are automatically executed.
Given that an Operator View is required, create and configure an Operator View so that data can be visualized in Netcool/Impact.
Given the system requirements and a functioning Impact system with deployed policies and services, test with relevant stakeholders so that policy output is verified.
Given the complete project requirements, identify the appropriate parties and available mechanisms to formulate and document a policy exception plan so that a document that defines the project specific policy exception plan is created.

Section 5: Administration
Given that Netcool Impact planning requirements have been met, proper Installation and Configuration of the Netcool Impact server has occurred, is running and accessible, and Project Members have been determined, configure Netcool Impact Projects so that a subset of elements stored in the global repository is grouped together into a project.
Given detailed functional requirements related to user access and roles, configure users and roles so that users have appropriate access to Impact.
Given that Impact Server A has been configured, export data from Impact Server A such that the data can be Imported into Impact Server B.

Section 6: Performance Tuning and Problem Determination
Given an installed Impact system based on technical architecture specifications, review the deployment documentation and check various outputs of systems so that a properly installed Impact system is verified.
Given an operating Impact server and performance requirements, analyze reports, identify potential data source and policy performance issues, and create recommendations for those issues so that a document describing data source and policy performance issues is created recommending appropriate actions to mitigate the issues.
Given that a functional Netcool Impact Installation is running, Logging Standards and Netcool Impact Services are configured, utilize Netcool/Impact and system tools so that performance issues may be assessed.
Given incorrect output of a policy but syntax shows no errors, test system and review logs so that problems and issues are isolated within the system.
Given that Impact Subversion is generating error messages in the log files, and the user has permissions to troubleshoot using the nci_version_control script identify and troubleshoot Impact Subversion so that SVN no longer generates error messages.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-524

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-524 Assessment: IBM Tivoli Netcool/Impact V7.1 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in:

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Classroom Course

Course Title: TN045G: IBM Tivoli Netcool/Impact 7.1 Administration and Implementation
Course Duration: 4 days
Course Number: TN045G

Course Abstract: This course teaches students how to deploy and administer IBM Tivoli Netcool/Impact through practice exercises. This course is designed specifically for anyone who might be technically responsible for the design and implementation of Netcool/Impact, a highly scalable analytics engine that adds event and service enrichment and business impact analysis for event data. You should expect exposure to all fundamental elements of Netcool/Impact with a focus on developing policies within the Netcool/Impact product and exploring the features that enhance the visualization, usability, and integration functions. The visualization enhancements are facilitated by the integration of the IBM Dashboard Application Services Hub, which is part of Jazz™ for Service Management, and Netcool/Impact features such as the UI data provider.

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C9560-519 IBM Tivoli Netcool/OMNIbus V8.1 Implementation

0

Number of questions: 70
Number of questions to pass: 57
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given the customer environment, tools, and network architecture, identify event sources, probes and gateways for the event management solution deployment so that a list of event sources, probes and gateways is available.
Given the number of devices, device types, and system/application monitoring, calculate the number of events so that the number of events expected is available.
Given the customer organization, users, groups, and tools, identify which user groups require access to what functions, and the type of authentication required so that the number of user access requirements is identified.
Given the Netcool Architecture, event volume, and hardware and software supported, calculate event volume and perform sizing calculation so that the required amount of hardware, memory and disk space per hardware is identified or defined.
Given the implementation requirements, design the IBM Netcool/OMNIbus architecture and type of implementation required so that the OMNIbus architecture satisfies the customer requirements.
Given an IBM Netcool/OMNIbus architecture document, network requirements, communication protocols, and customer security requirements, determine the type of security required so that the security requirements are documented.
Given the software requirements, architecture and user ID access requirements, determine the installation requirements for disk, user account and platform so that the system is prepared for the product installation.
Given the availability of prerequisite scanner utility, verify the prerequisites on target installation servers so that the prerequisites have been identified.

Section 2: Installation
Given the disk space, privileged ID and operating system dependencies install Installation Manager so ObjectServer, Web GUI and other component can be installed.
Given the disk space requirements, privileged ID and operating system dependencies install ObjectServer so that the ObjectServer is installed and running.
Given the customer environment and solution architecture, install/upgrade the required probes so that the probes and gateways are available.
Given that ObjectServer has been installed and configured, and environmental variables have been set, migrate existing ObjectServer data so that the existing ObjectServer data has been migrated.
Given the disk space, privileged ID and operating system dependencies install or upgrade Web GUI so that the Web GUI server is installed or upgraded and ready for configuration.
Given the TIP Admin ID password, with Webtop and Web GUI installed, follow export import steps so that data is migrated from Webtop 2.x into Web GUI.
Given that the ObjectServer is installed determine and configure the appropriate settings for properties files so that the properties file for ObjectServer is configured.
Given the disk space, privileged ID, operating system dependencies and type of Display ObjectServer, install Display ObjectServer so that the Display ObjectServer is up and running.
Given the supported Java versions and compatibility with previous Omnibus versions, initiate installation of Administrator and Event List so that the Administrator and Event List are installed and running.

Section 3: Configuration
Given the privileged ID with ObjectServers and Gateway installed, configure gateways between ObjectServer so that the gateway is configured between two ObjectServers.
Given that OMNIbus is installed, Netcool Architecture document, configure outbound gateways so an outbound gateway is configured and running.
Given that OMNIbus is installed, Netcool Architecture document, modify and verify the Configuration of locale, environment variable, gateway, and ObjectServer so the Process agent is managing the ObjectServer and gateway as per the Netcool Architecture document.
Given that OMNIbus is installed and Netcool Architecture document, create a deployment using Initial Configuration Wizard that could be distributed to other servers so that OMNIBus deployment was created with Initial Configuration Wizard.
Given the Installed and configured ObjectServer, Netcool Architecture document and hardware, Identify and configure the probes requested so that the requested probes are configured as per the Netcool Architecture documentation.
Given the Installed ObjectServer , installed Web GUI and Netcool Architecture document , configure the required tools so that the requested tools are available for users.
Given the installed and configured ObjectServer, and installed process agent, modify and verify the required properties file and configure the Process Agent and required user for the Process Agent so that the Process Agent is configured with the required process.
Given the Netcool Architecture, configure the Proxy Server and probes so that the Proxy server is running with probes connected.
Given the Netcool Architecture and installed ObjectServers and gateways, configure the multi-tiered architecture so that the multi-tiered ObjectServers and gateways are running.
Given the Netcool Architecture, customer requirements on event data and customer processes, modify the ObjectServer schema and create ObjectServer automations so that the ObjectServer is customized to meet requirements. .
Given the Netcool Architecture, authentication requirements and Web GUI user processes, configure Web GUI so that the Web GUI is customized to meet requirements.
Given Omnibus has been installed and configured, configure pages and views so that pages and views are customized per the customer’s requirements.
Given Omnibus has been installed and configured, use the Administrator GUI to add an external tool, so that an external tool has been configured.
Given that the Web GUI is installed and running and administrator permission is available, configure the user permissions and portlet defaults so that users permissions are configured to successfully modify/adjust portlet configurations.
Given ID requirements and installed and configured Omnibus, configure the Accelerated Event Notification (AEN) Client so that the AEN Client is configured.
Given installed and configured Omnibus, configure the HTTP/OSLC ObjectServer Interface so that the HTTP/OSLC ObjectServer interface is configured.
Given Omnibus has been installed and configured, configure HTTP and OSLC so that you can communicate with the probes using HTTP and OSLC.
Given the Installed and configured ObjectServer, Netcool Architecture document and hardware, Identify and configure the probes for remote communication so that remote configuration of probes is complete.

Section 4: Administration
Given ObjectServer has been installed and configured and ID privileges are available, perform administration tasks on the ObjectServer so that ObjectServer is administrated.
Given the customer environment, Solution architecture and detailed requirements, administer/configure the Web GUI so that the Web GUI is successfully administered.
Given the customer environment, Solution architecture and detailed requirements create backups of Web GUI so that Web GUI has successful backups.
Given the customer environment, Solution architecture and detailed requirements, deploy startup scripts so that OMNIbus components are successfully started.
Given the customer environment, Solution architecture and detailed requirements, create filters, views and maps in Web GUI as per the user’s requirement so that filters, views and maps are successfully created.

Section 5: Performance Tuning and Problem Determination
Given that there are multiple Log Files Management commands, manage log files so that log files for the ObjectServer, Probes and Gateways are configured properly.
Given that a set of probe rules has been created, check the syntax so that the probe syntax is verified.
Given that the ObjectServer is configured and running, verify the communications settings for the ObjectServer so that communication between the components is identified and verified.
Given that a Probe has been installed, check the properties file so that the properties files are configured properly.
Given Tivoli Netcool OMNIbus has been installed, configure and verify the OMNIbus environment variables, so that the environment variables have been configured.
Given Tivoli Netcool OMNIbus has been installed and configured, customize OMNIbus ObjectServer configuration such that the ObjectServer performance is optimal.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-519

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-519 Assessment: IBM Tivoli Netcool/OMNIbus V8.1 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Classroom Course

Course Title: IBM Tivoli Netcool/OMNIbus 8.1 Installation and Configuration

Course Duration: 3

Course Number: TN025G
Course Abstract: This course teaches you to perform a complete installation of IBM Tivoli Netcool/OMNIbus 8.1. Through lectures and extensive hands-on exercises, you learn all the steps necessary to perform an installation, including hardware sizing, confirming software prerequisites, installation, creation of ObjectServers, installation of probes, installation of gateways, configuring high availability, and deploying historical event reporting. Throughout the course, you practice your knowledge through extensive hands-on exercises that emphasize the skills taught in the lectures. The lab environment for this course uses the Red Hat Linux platform.

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C9560-515 IBM SmartCloud Application Performance Management V7.7 Fundamentals

0

Number of questions: 50
Number of questions to pass: 36
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: Product Oveview
Given customer monitoring requirements and IBM SmartCloud Application Performance Management (SCAPM) User Guide list the component products in SCAPM so that the user understands the components available.
Given knowledge of SCAPM V7.7, describe the components of that portion of APM 7.7 known as IBM Performance Management for Applications and Infrastructure (formerly known as Application Insight 1.2) so that IBM Performance Management for Applications and Infrastructure is understood.
Given knowledge of SCAPM V7.7 and SCAPM V7.7 documentation, describe the agent metric data included in the SCAPM package so that agent metric data is understood.
Given knowledge of Application Performance Diagnostics (APD) and access APD Wiki, describe APD so that APD is understood,
Given knowledge of SCAPM V7.7, list the databases for which SCAPM V7.7 includes a monitoring agent so that database monitoring agents included in SCAPM V7.7 are described.
Given knowledge of SCAPM V7.7, list the virtual environments for which SCAPM V7.7 includes a monitoring agent so that virtual environment monitoring agents included in SCAPM V7.7 are described.
Given knowledge of SCAPM V7.7, list the resources for which ITCAM for Applications includes a monitoring agent so that resources for which ITCAM for Applications includes a monitoring agent is described.
Given knowledge of SCAPM V7.7, list the ITCAM products and agents included with SCAPM V7.7 so that the ITCAM products and agents included with SCAPM V7.7 are understood.

Section 2: SCAPM UI
Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe the content and functions available from the Getting Started page of the SCAPM UI so that the user is aware of the content available.
Given access to SCAMP UI, describe how to view data in the SCAPM UI so that a user can navigate the enterprise view.
Given knowledge of SCAPM V7.7 and the SCAPM UI, describe the content and functions available on the Application Status Overview page of the SCAPM UI so that the user understands the Application Status Overview.
Given an understanding of Application and System metrics, choose the appropriate metric value so that the user can drill down into an associated value of a metric.
Given SCAPM UI server running and supported browser to log in, describe how to customize the dashboard so that SCAPM UI dashboard is customized with new layout.
Given a basic understanding of the SCAPM V7.7, describe the function of the Transaction Performance Summary group widget so that a user understands the Transaction Performance Summary group widget.
Given an understanding of Application and System metrics,describe the widget metric so that the metric is understood.
Given appropriate permissions to change thresholds and having knowledge of SCAPM UI, use change the System Threshold so that the new value is used.
Given SCAPM documentation URL, describe how to add a monitored resource to an application so that a monitored resource is added to an application.
Given knowledge SC APM documentation, describe how to find the definition of a metric for a given component so that a metric can be understood.
Given an understanding of the SCAPM UI ,choose an item from the Instance widget box so that the metric value is displayed.
Given an understanding of the SCAPM UI ,view the End User Transaction data so that it can be determined how end user transactions are performing.
Given access to SCAMP UI or the Tivoli Enterprise Portal (TEP), describe how to find historical data so that a user can find historical data.
Given a basic understanding of the SCAPM V7.7, describe where client, application and transaction groups are configured so that configuration location for the client and transaction groups in the TEP is located.
Given a basic understanding of the SCAPM V7.7, access diagnostic dashboards so that diagnostic dashboards are available.
Given SCAPM UI server running and IBM Tivoli Monitoring (ITM) data provider connected at SCAPM UI server, describe data prefetch interval so that data prefetch interval is understood.
Given SCAPM UI server running, ITM products configured and a supported web browser, add data providers as required so that additional data providers are available.
Given a basic understanding of the SCAPM V7.7, explain how to find additional detail for events displayed in the SCAPM UI so that additional detail is available.

Section 3: TEP
Given the Tivoli Enterprise Portal (TEP) URL and TEP Login and access to the Situation Event Console, describe where the alerts are in TEP so that the location of the alerts in TEP is known.
Given access to IBM SmartCloud Application Performance Management (SCAPM) UI, describe where to locate the threshold violation value and the current value so that a user can view current and violation values of a threshold
Given a basic understanding of theSCAPM V7.7, describe the navigator types available in the TEP so that the available navigator types are understood.
Given IBM Tivoli Monitoring Infrastructure servers running with TEMS and TEPs, log in to TEP using one of the three methods to connect, select, add or modify any workspace so that the navigation in the TEP were described.
Given access to SCAPM UI, describe various transaction tracking topology views so that a user can describe and locate the various transaction tracking topology views.
Given knowledge of SCAPM V7.7 and TEP, create a situation so that a situation is created.

Section 4: SCAPM Agent Objectives and Functionality
Given Knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7, enable data provider for SCAPM UI so data provider for SCAPM UI is enabled.
Given knowledge of SCAPM V7.7, list the interfaces that can be used to configure SCAPM V7.7 so that interfaces used to configure SCAPM V7.7 are listed.
Given knowledge of SCAPM V7.7, list the notification options available to SCAPM agents so that notification options available for SCAPM agents are listed.
Given Knowledge of SCAPM V7.7, Explain how to update application support for SCAPM agents so that a description of application support installation into TEP components is available.
Given knowledge of SCAPM V7.7 and SCAPM agents, describe benefits of agentless monitoring so that benefits of agentless monitoring is understood.
Given knowledge of SCAPM V7.7, list the agents which are used for running synthetic transactions so that descriptions of agents which are used for running synthetic transactions is available.
Given Knowledge of SCAPM V7.7, describe the components used to create run the robotic scripts so that Response Time Monitoring is understood.
Given knowledge of SCAPM V7.7, explain the transaction filtering provided by the IBM Tivoli Composite Application Manager for Transactions Application Monitoring Configuration Editor so that transaction filtering provided by the ITCAM for Transactions Application Monitoring Configuration Editor is understood.

Section 5: Infrastructure
Given knowledge of IBM SmartCloud Application Performance Manager (SCAPM) V7.7, explain the function and features of the Tivoli Enterprise Portal (TEP) server so that the TEP is understood.
Given knowledge of SCAPM V7.7 ,describe the function of Tivoli Enterprise Monitoring Server (TEMS) so that the TEMS is understood.
Given Knowledge of SCAPM V7.7, describe the function of the Summarization and Pruning Agent (SPA) so that the SPA is understood.
Given knowledge of SCAPM V7.7, describe the function of the Warehouse Proxy so that the Warehouse Proxy is understood.
Given knowledge of SCAPM V7.7,describe the function of workflows so that workflows are understood.
Given knowledge of SCAPM V7.7, describe how DLAs work with SOA agent so that a list of DLAs and how they work with SOA agent is determined.
Given knowledge of SCAPM V7.7, describe Tivoli Common Reporting (TCR) components and their usage so that a TCR is understood.

Section 6: Performance Tuning and Problem Determination
Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe how to troubleshoot the SCAPM UI so that so that SCAPM UI troubleshooting is understood.
Given knowledge of SCAPM V7.7, describe how to troubleshoot the Tivoli Enterprise Portal (TEP) so that TEP troubleshooting is understood.
Given Knowledge of SCAPM V7.7, describe how to troubleshoot the ITM infrastructure so that general troubleshooting steps for the ITM infrastructure are understood.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-515

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.
Study Guide PDF here

This exam has an Assessment Exam option: A9560-515 Assessment: IBM SmartCloud Application Performance Management V7.7 Fundamentals

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.
Classroom Course

Course Title: IBM TCAM for Transactions 7.3 Implementation and Administration
Course Duration: 4.0 Days
Course Number: TM662G

Course Abstract: IBM Tivoli Composite Application Manager for Transactions is an application monitoring tool. It comprehensively monitors, tracks, alerts, and reports the availability and response time of customer business applications. Applications range from desktop clients to complex distributed composite web applications. In this course, you learn about the features of this product and how the product fits into the ITCAM family of products. You also learn how to install and configure the product, how to monitor applications, and how to track transactions. This course features extensive hands-on lab exercises.

Business Partners – This course does qualify for You Pass We Pay.

Course Title: IBM Tivoli Monitoring 6.3 Advanced Administration

Course Duration: 2 days

Course Number: TM063G

Course Abstract: This two-day course teaches the skills necessary to administer IBM Tivoli Monitoring and the Tivoli Enterprise Portal. The Tivoli Enterprise Portal is used by IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager, and OMEGAMON XE and DE to manage your enterprise environment. In this course you learn about creating queries, links, situations (enterprise and private), autonomous agents, policies, agentless monitoring, and event integration with Netcool/OMNIbus and Tivoli Enterprise Console. This training class is provided in a classroom environment with multiple opportunities for hands-on lab practice. The scenarios used in this class are based on IBM Tivoli Monitoring version 6.3.

Business Partners – This course does qualify for You Pass We Pay.

Overview
PartnerWorld Code: 24018101
Replaces PW Code: Not Applicable

Status: Live
An IBM Certified Associate – SmartCloud Application Performance Management V7.7 is an individual with entry level knowledge and experience with SmartCloud Application Performance Management V7.7. This individual is familiar with the IBM SmartCloud Application Performance Management V7.7 user interface, and TEP, through either hands on experience, or formal or informal education. The associate should have knowledge of the basic to intermediate tasks required in day-to-day use of IBM SmartCloud Application Performance Management V7.7.

Key Competencies:
Explain the functionality and infrastructure of IBM SmartCloud Application Performance Management V7.7.
Describe how to use Tivoli Monitoring V6.3 data.
Knowledge of IBM SmartCloud Application Performance Management V7.7
Knowledge of IBM SmartCloud Application Performance Management V7.7 User Interface Navigation
Describe Tivoli Monitoring V6.3 Event Management.
Understand common application availability and performance metrics including common IT resources.

Recommended Prerequisite Skills

Prerequisite Skills:
Working knowledge of enterprise systems and application management – Skill level 2
Working knowledge of browser usage – Skill level 2
Working knowledge of IBM SmartCloud Application Performance Management V7.7 infrastructure components – Skill level 2
Working knowledge of IBM Tivoli Monitoring V6.3 – Skill level 2
Working knowledge of OS and networking – Skill level 2
Working knowledge of Tivoli Enterprise Monitoring Agents (TEMA) – Skill level 2
Working knowledge of the enterprise-wide monitoring capabilities of IBM SmartCloud Application Performance Management V7.7 – Skill level 2
Working knowledge of problem determination – Skill level 2

Skill Levels:
1 – Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.
2 – Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.
3 – Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.
4 – Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.


QUESTION 1
Which three options are valid for threshold limits in the IBM SmartCloud Application Performance Management user interface?

A. Fatal
B. Critical
C. Normal
D. Warning
E. Operational
F. Informational

Answer: A,D,F
Reference: http://publib.boulder.ibm.com/infocenter/tivihelp/v63r1/topic/com.ibm.apm.doc_7.6/apmui76 _user.pdf (page 231)


QUESTION 2
What are the benefits of workflows (sometimes called policies)?

A. They allow taking more than one action either in parallel or sequentially.
B. They allow sending data to a problem ticketing system to open a problem record.
C. They allow using robotic scripts to execute a transaction and receive transaction response times.
D. They allow evaluating a variable value against a previous value to determine if a situation is occurring.

Answer: D


QUESTION 3
Which information is provided on the Events tab of the IBM SmartCloud Application Performance Management (SCAPM) V7.7 user interface (Ul)?

A. The events forwarded to IBM Tivoli Netcool/OMNIbus.
B. All events where the SCAPM Ul user defined threshold is breached.
C. IBM Tivoli Monitoring (ITM) situation events for SCAPM Ul defined application(s).
D. All ITM situation events available in the Tivoli Enterprise Portal.

Answer: A


QUESTION 4
Which IBM SmartCloud Application Performance Management component is used to create a script for automated Citrix user interface testing?

A. Citrix ICA Reporter
B. Mercury LoadRunner
C. Rational Performance Tester
D. Rational Transaction Script Tester

Answer: A


QUESTION 5
How is the Application Management Configuration Editor started?

A. Log in to Tivoli Enterprise Portal and choose Application Management Configuration from the Edit menu.
B. Open Manage Tivoli Enterprise Monitoring Services and choose the Application Management Configuration Editor.
C. Log into Tivoli Enterprise Portal Server and start the command:/opt/iBM/iTM/bin/itmcmd config -A a2.
D. Log in to the IBM SmartCloud Application Performance Management user interface and choose the Application Management Configuration Editor from the AH My Applications widget box.

Answer: A

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C9560-507 IBM Tivoli Monitoring V6.3 Implementation

0

Number of questions: 68
Number of questions to pass: 50
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given a customer with a timeline, determine the scope of a monitoring project so that a Statement of Work and project plan are created.
Given the requirements to implement ITM 6.3 and the knowledge of the customer’s organization, determine what is to be monitored so that there is an understanding of customer’s monitoring requirements.
Given the customer network diagram and a basic ITM 6.3 architecture, identify network ports and request to open and test the networking so that firewall requirements are outlined and verified.
Given the customer’s operating environment and monitoring requirements, determine the OS agent platforms so that corresponding OS agents can be deployed.
Given the ITM High Availability (HA) Guide and the customer’s business needs, determine the customer’s requirement for a high availability environment so that an ITM 6.3 HA design plan is created.
Given the sizing and the architecture of the monitoring environment, determine how many Hub Tivoli Enterprise Monitoring Server (Hub TEMS) and RTEMS are necessary to support the monitoring environment so that an initial version of an ITM V6.3 solution architecture document is created.
Given the customer’s monitoring and reporting requirements and the ITM 6.x Warehouse Load Projections spreadsheet, determine the length of historical data collection and size the data warehouse so that historical configuration parameters have been defined and the required storage capacity for historical data is identified.
Given the ITM 6.3 architecture document with estimated agents to be deployed, define the size of the ITM 6.3 environment so that the appropriate hardware will be deployed.
Given the LDAP or Active Directory server to authenticate, define the authentication method so that the authentication method is defined.
Given an understanding of customer’s monitoring requirements, review authorization options and define TEPS user groups as required so that TEPS users will have access and permissions required to perform assigned monitoring functions.
Given a basic understanding of ITM software implementation and knowledge of the ITM installation documentation, review the ITM Installation and Setup Guide and run the prerequisite scanner so that ITM prerequisites are determined.
Given a basic knowledge of ITM architecture concepts , ITM deployment, and the customer’s monitoring requirements, determine the most appropriate installation methods so that an implementation and deployment plan for Tivoli Monitoring infrastructure and monitoring agents is developed.
Given the scope of the monitoring project and a knowledge of the customer’s monitoring environment, review available event management facilities and document any need for ITM event integration so that ITM events can be displayed on an event management console if required.
Given knowledge of customer’s monitoring requirements and knowledge of what is to be monitored, assess whether there is a need for agentless monitoring, as well as or instead of standard OS agents, in the ITM environment so that requirements for agentless monitoring can be included in the ITM architecture diagram and hardware resources to support agentless monitoring can be sized appropriately.
Given experience and knowledge with ITM, describe the features and functions that allow ITM agents to run independently of the TEMS so that the features and functions of Agent Autonomy have been described.
Given a knowledge of ITM concepts and the customer’s operating environment, determine what type(s) of the TEP client will be used so that ITM users can be provided with accurate instructions on accessing the TEP client.
Given the dashboard requirements for an organization, describe requirements for JAZZ and Dash so that business needs are met.
Given the data reporting requirements for an organization, describe requirements for Jazz and Tivoli Common Reporting (TCR) so that business needs are met.

Section 2: Installation
Given the scope of the monitoring project and a statement of what is to be monitored, verify the compatibility of IBM Tivoli Monitoring (ITM) and customer software components and download required ITM software install media so that correct version of each required ITM component is available to install.
Given an ITM Installation and Deployment Guide, an action plan to address any inadequate or missing requirements and a basic knowledge of the ITM deployment and the servers where each component is to be installed, install the OS, hardware and software prerequisites so that requirements for all ITM infrastructure components are fulfilled.
Given the installation media and the host system, install and configure the supporting RDBMS so that it supports the TDW and/or the TEPS.
Given the ITM 6.3 architecture, take the required actions for Hub TEMS , RTEMS, TEPS, Tivoli Enterprise Portal (TEP) client, TDW and the agents so that the components of ITM environment are installed.
Given the storage capacity and installation media, populate the depot so that the remote installation of OS and non OS agent can be completed.
Given an installed ITM environment at required version level, the knowledge of the ITM tool, the target business requirement and enabled self describing feature on TEPS, supported agents, and any remote TEMS, take the required actions so that self-describing agent capability can be deployed.
Given basic knowledge of ITM and agent installation, use the self-describing agent feature correctly and install application support at the TEMS and TEPS as required so that agent monitoring data will be displayed correctly in the TEP.

Section 3: Configuration
Given installed base components of the IBM Tivoli Monitoring (ITM) and the ITM installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the Tivoli Enterprise Monitoring Server (TEMS) so that TEMS can run according to required business needs.
Given installed base components of the ITM and installed DBMS for Tivoli Enterprise Portal Server (TEPS) and Tivoli Data Warehouse (TDW), the IBM Tivoli Monitoring installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the TEPS so that the ITM environment can run according to required business needs.
Given installed base components of the ITM and installed DBMS for TDW, the ITM installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the Summarization and Pruning Agent (SPA) so that the SPA can run according to required business needs.
Given installed base components of the ITM and installed DBMS for Data Warehouse, the ITM installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the Warehouse Proxy so that the Warehouse Proxy can run according to required business needs.
Given installed base components of the ITM and the ITM installation guide, the deployment architecture and basic knowledge of the IBM Tivoli Monitoring Solution, configure the OS monitoring agent so that the OS monitoring agent can run according to required business needs.
Given installed base components of the ITM and the ITM installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the Tivoli Enterprise Portal (TEP) so that the TEP can run according to required business needs.
Given a working ITM environment, configure components so that ITM is highly available.
Given access to event management system, TEMS, and installation guides, configure the integration with event management so that ITM integration to the Event Management System can be completed.
Given a deployed and running ITM Infrastructure (TEP, TEPS, TEMS and/or secondary TEMS), configure agents so that they are correctly connected to a TEMS.
Given a working ITM environment, installed and configured WPA and SPA and Application Support for selected agents, and a customer’s historical data collection and reporting requirements, configure historical data collection so that required historical data can be collected, summarized and pruned correctly.
Given an installed ITM environment at required version level, the knowledge of the ITM tool, the target business requirement, take the required actions so that range partitioning for TDW can be completed.
Given a working ITM environment describe the functions of Agent Management Services (AMS) so that it can be used to monitor and manage agents.

Section 4: Administration
Given an installed and running IBM Tivoli Monitoring (ITM) environment, and the knowledge of the ITM products, verify the installed components are running appropriately so that their connection status to the Hub can be confirmed.
Given a running ITM V6.3 Infrastructure that is installed and configured correctly and ITM administrator User ID, use the TEP interface so that users are created with appropriate access rights and roles.
Given an installed, configured and running ITM environment, and knowledge of the IBM Tivoli Monitoring product, access the TEP so that data visibility for monitored items can be demonstrated and confirmed.
Given a working ITM environment and the authority to create situations, examine the product provided situations and create a custom situation so that customer requirements can be met.
Given a working ITM environment, periodically verify ITM disk space so that normal operation and file growth are accommodated.
Given access to an implemented ITM system, back up the TEPS database so that a restore of the TEPS database can be successfully performed, if required.
Given a working ITM environment, back up the Hub TEMS objects so that after restoration, the Hub TEMS is fully operational at the state in which the backup was taken.

Section 5: Perforance Tuning and Problem Determination

Given access to IBM Tivoli Monitoring (ITM), review the installation logs so that errors or failures can be identified.
Given access to a correctly implemented ITM, set the Java Heap Size so that the Tivoli Enterprise Portal Server (TEPS) can handle multiple concurrent logins.
Given access to the application and system log, review and analyze the logs so that any issues or error are identified.
Given access to the server, enable user and component auditing so that all changes are tracked.
Given access to the TEP with permission to modify situations, ensure that monitoring situations are running at an appropriate frequency so that the correct sampling frequency is entered per the customer requirements.
Given the customer requirements and TEP access, review the self-monitoring topology so that the agents are distributed appropriately across the monitoring infrastructure.
Given the number of concurrent users on an HTTP, Apache, or IIS Web server, tune the Web server so that concurrent users connectivity is optimized.
Given access to the server, configure logging so that logging levels and parameters are set appropriately for the production environment.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

This exam has an Assessment Exam option: A9560-507 Assessment: IBM Tivoli Monitoring V6.3 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.

This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.
Classroom Course

Course Title: IBM Tivoli Monitoring 6.3 for Implementers – New

Course Duration: 3.0 Days

Course Number: TV355G

Course Abstract: With IBM Tivoli Monitoring, you can manage your systems graphically, dynamically, and flexibly. A browser-enabled interface helps transform systems management data into information you need to keep systems available. In this course, you learn how to implement IBM Tivoli Monitoring version 6.3. This training class is provided in a classroom environment with multiple opportunities for hands-on lab practice.

Business Partners – This course does qualify for You Pass We Pay.

Related Certifications
IBM Certified Deployment Professional – Tivoli Monitoring V6.3
IBM Cloud : Cloud Integration – Dev Ops
PartnerWorld Code: 24002909

IBM Certified ADP – IBM Service Management Network and Service Assurance V4
IBM Cloud : Cloud Integration – Dev Ops
PartnerWorld Code: 24109104

IBM Certified ADP – IBM Service Management Service Availability and Performance Management V4
IBM Cloud : Cloud Integration – Dev Ops
PartnerWorld Code: 24109304

IBM Certified ADP – IBM Service Management Service Delivery and Process Automation V4
IBM Systems : Middleware
PartnerWorld Code: 24109404

Available Languages
English, Japanese
Related Certifications
There are 4 certifications associated with this exam.
View certificate here
Sample Exam
The Sample Exam contains a subset of questions similar to those found on the actual exam
Open Sample Exam PDF


QUESTION 1
A customer must perform trend analysis for future growth. Which product should be included in the design?

A. IBM System Director
B. IBM Tivoli Common Reporting
C. IBM Tivoli Performance Analyzer
D. IBM Tivoli Monitoring Agent Builder

Answer: C


QUESTION 2
Which three database products are supported for the Tivoli Data Warehouse database? (Choose three.)

A. Derby
B. Oracle
C. Sybase
D. MS SQL
E. IBM DB2
F. IBM Informix

Answer: B,D,E


QUESTION 3
How many agents can share the base listening port (1918) on a single network interface if EPHEMERAL=Y is not specified?

A. There is no limitation.
B. Only 1 agent can use this port.
C. Only 16 agents can use this port.
D. Only 32 agents can use this port.

Answer: C


QUESTION 4
When configuring the Summarization and Pruning Agent, which three databases can be specified for the Tivoli Data Warehouse? (Choose three.)

A. Derby
B. Oracle
C. Sybase
D. IBM DB2
E. IBM Informix
F. MS SQL (SQL Server)

Answer: B,D,F


QUESTION 5
A Tivoli Enterprise Portal Server (TEPS) is running on the server portal01. Users are unable to connect to the TEPS server with the Java Web Start Client and the error message says: KFWITM009I The Tivoli Enterprise Portal Server is still being initialized and is not ready for communications.
Which log file contains additional details?

A. <ITM HOME>/logs/portal01_hd_4*.log
B. <ITM HOME>/logs/portal01_cq_4*.log
C. <ITM HOME>/logs/portal01_ms_4*.log
D. <ITM HOME>/logs/portal01_cms_4*.log

Answer: B

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C9560-503 IBM Tivoli Monitoring V6.3 Fundamentals

0

Number of questions: 65
Number of questions to pass: 47
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: IBM Tivoli Monitoring Infrastructure
Given a basic understanding of IBM Tivoli Monitoring (ITM), describe ITM and the various components such as IBM Tivoli Enterprise Portal Server (TEPS), Tivoli Enterprise Monitoring Server (TEMS), agents, the data warehouse and event synchronization so that the ITM infrastructure and its functions have been explained.
Given a basic understanding of ITM, describe the most common Tivoli Enterprise Monitoring Agents and their functions so that the functions of the Tivoli Enterprise Monitoring Agent have been explained.
Given a basic understanding of ITM, describe the TEMS component and its function so that the purpose of the TEMS has been defined.
Given a basic understanding of ITM, describe the TEPS component and its function so that the purpose of the TEPS has been defined.
Given a basic understanding of ITM, describe the TEPS component and its function so that the purpose of the TEPS database has been defined.
Given a basic understanding of ITM, describe the TEP clients so that the TEP client has been defined.
Given a basic understanding of ITM, describe the usage of the data warehouse so that the data warehouse has been defined.
Given basic familiarity with ITM, describe what the Warehouse Proxy agent (WPA) does, what it monitors and where it can be installed so that the functions of the WPA have been defined.
Given basic familiarity with ITM, describe what the SPA does, what it monitors and where it can be installed so that the SPA has been defined.
Given basic familiarity with ITM, describe what the Manage Tivoli Enterprise Monitoring Services is, what platforms it runs on and what basic functions it provides so that the functions of the Manage Tivoli Enterprise Monitoring Services have been explained.
Given basic familiarity with ITM, describe how ITM is able to forward situation events from ITM to Tivoli Netcool/OMNIbus, as well as sync updates in Tivoli Netcool/OMNIbus back into ITM so that the integration between these products has been defined.
Given the requirement that operations staff get a console view of all incoming and open alerts from ITM and that the ITM Situation Event Console can handle only a limited number of events in any given period successfully, describe why and when would you choose to implement an external event console so that the purpose of when and why to use an external event console has been defined.
Given basic operator experience with ITM, explain how application support is the collection of configuration data (workspaces, situations, queries, help, Take Actions, etc.) needed by TEMS, TEPS, and the TEP clients that allows ITM data to be viewed by a user so that application support has been defined.

Section 2: Using Monitoring Data
Given the need to perform useful event monitoring, and using the workspaces found within the Tivoli Enterprise Portal (TEP), review the various data elements by which a monitoring agent keeps track of the state of a managed system. Determine the current properties and status of these managed systems, using these data elements (attributes), to determine meaningful criteria for analysis so that appropriate thresholds can be determined and defined in situations.
Given the need to perform useful event monitoring, state how related attributes are packaged together for ease of use in the Tivoli Enterprise Monitoring Server (TEMS) so that attribute groups and their purpose have been defined.
Given the need of the ITM user to fully understand the data streams within ITM to be able to correctly plan and implement a well performing Monitoring environment, list the data available from ITM and match these with the requirements from the users so that a document with full description of all required monitoring data with their properties is available.
Given the requirement from the TEP user to have the monitoring data available in a specific format, describe how a TEP view should be adapted to display these data so that the TEP view has been modified and saved.
Given the requirement to visualize monitoring data on the TEP client according to user requirements, new queries have to be created and used within a View/Workspace so that a new query is now available from the Query selection list.
Given the requirement of the TEP user to export monitoring data from a TEP view to an external file, describe the actions needed to achieve this so that a new file with monitored data is available from the TEP view.
Given the requirement from TEP users to visualize monitoring data on the TEP Client in different formats, list the types of views that can be created in a TEP Workspace so that the types of views have been defined.

Section 3: IBM Tivoli Monitoring Usage
Given basic familiarity with IBM Tivoli Monitoring V6.3 (ITM), describe how individual components are stopped and started on different platforms, using ITM functionality so that the process to stop/start ITM components has been explained.
Given a basic understanding of ITM, describe the different types of users, including Administrators, Operations, Support teams, and Management so that the users and their roles have been defined.
Given the need to create a new user, log on to the TEP, create the user and assign the appropriate permissions so that the user ID has been created and is ready for use.
Given basic familiarity with ITM, describe what a workspace is, what it can display, its properties, what is delivered as default and what can be changed so that workspaces within ITM have been defined.
Given the need to enable workspace admin mode, log on to the TEP, grant the required permissions to the selected user ID, log on with the changed user ID and enable workspace admin mode so that the workspace admin mode is enabled.
Given basic ITM knowledge, describe what level of data can be collected, what the options are to limit or increase the amount of data collected so that ITM data collecting options have been defined.
Given an existing View on the TEP, describe how you can limit the scope of the rows returned from the Query so that a new view has been modified to the requirements of the TEP user.
Given the user requirement to visualize a specific time frame of monitoring data for a specific server or servers for a specific set of attributes, explain how this time span should be set on the view so that the modified view reflect the new time selection criteria.
Given the end user requirements for which monitoring data are to be collected, define an attribute group to be collected with its specific settings so that the historical data files will be created at the TEMA or TEMS and data will be sent to the warehouse.
Given the requirement of TEP administrators to distribute groups of objects (historical configurations and situations) to the same list(s) of systems, use the Object Group Editor to assign these objects in group to managed systems or lists of managed systems so that historical configurations and situations are grouped to the appropriate servers.
Given the requirement to launch external applications from the TEP client, describe the main features of this function so that the launch feature has been described.
Given basic operator experience with ITM, describe how a user can navigate to Take Action on a local or remote managed system and then run an Action (either a pre-defined Action or a custom command) so that the use of Take Action has been defined.

Section 4: IBM Tivoli Monitoring Navigation
Given basic experience with IBM Tivoli Monitoring V6.3 (ITM), explain how the Navigator view provides access to the data that ITM collects via a hierarchical structure (Physical by default, Custom/Logical when defined as needed) so that the functions of the navigator tree have been explained.
Given basic familiarity with ITM, describe how one can use the Edit Navigator View button from the Tivoli Enterprise Portal (TEP) client to create a new Navigator View so that the process to create a new Navigator view is defined.
Given basic familiarity with ITM, describe what a Logical Navigator View is and why it might be used (as opposed to the default Physical Navigator View) so that the use of a Logical Navigator View is understood.
Given basic familiarity with ITM, describe how a user can navigate from the default workspace to another workspace for the same Navigator item so that the capability to attach multiple workspaces to a single Navigator item is demonstrated.
Given basic familiarity with ITM, describe how to link workspaces in the TEP client so that navigating to one particular workspace directly from another workspace is illustrated.

Section 5: IBM Tivoli Monitoring Event Management
Given the need to perform useful event monitoring, and using the Tivoli Enterprise Portal (TEP) features found in the situation editor, determine how related managed systems are grouped together for ease of replication of common analysis criteria so that when a situation is added or changed, the change is proliferated across all related managed systems, reducing error and providing consistency.
Given the need to perform proactive event management at times, and using the features provided in the TEP, state reasons why event analysis with alerts is enough (based on a situation), and when there are times that more automated actions are required (based on a policy).
Given the need to perform proactive event management at times, and using the features provided in the TEP, state reasons why the ITM framework event analysis would be conducted by sampling of data, as opposed to the determination of a pure event so that the difference between pure and sampled events has been defined.
Given the need to perform event management and analysis to reduce business outages, and using the features provided in the TEP, describe the steps at a high level of setting up a situation and assigning it to a managed system so that a situation has been set-up and assigned.
Given the need to perform event management and analysis to reduce business outages, and using the features provided in the TEP, describe how and why one would use the feature ‘Situation Persistence’ when defining a situation.
Given the need to perform event management and analysis to reduce business outages and to find quick resolutions, using the features provided in the TEP, describe the difference between creating a situation from the situation editor (start from icon), or creating a situation from the navigator tree so that the various ways to create a situation have been described.
Given the need to perform event management and analysis to reduce business outages and to find quick resolutions, using the features provided in the TEP, describe how and why one would use the feature ‘Event Acknowledgement’, to take ownership of a situation event when it occurs so that the Event Acknowledge feature has been explained.
Given basic familiarity with ITM, describe how pure and sampled situation events are closed so that the difference between pure events and sampled events is defined.
Given the need to perform event management and analysis, to reduce business outages and to find quick resolutions, using the features provided in the TEP, describe how and why one would need to associate a situation with a navigator item so that how to associate a situation with a navigator item has been defined.
Given the need to perform event management and analysis to reduce business outages and to find quick resolutions, using the features provided in the TEP, describe how and why one would use the feature ‘Expert Advice’ when defining a situation so that the Expert Advice feature has been described.
Given basic familiarity with ITM, describe the differences between reflex automation and workflow automation so that users can distinguish between the two.
Given basic familiarity with ITM, describe the kind of data that can be used in a situation and displayed in a situation event so that the use of Display Item in situations is defined.
Given basic familiarity with ITM, describe the function of monitored, statistical, and historical baselines in a data view so that the value of using monitored baselines in a view is understood.

Section 6: Fundamentals of IBM Tivoli Monitoring Problem Determination
Given basic knowledge of IBM Tivoli Monitoring V6.3 (ITM), describe how a user can determine if a component of the ITM is failing so that a user can determine what may be failing within the ITM architecture.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

This exam has an Assessment Exam option: A9560-503 Assessment: IBM Tivoli Monitoring V6.3 Fundamentals

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.
Classroom Course

Course Title: IBM Tivoli Monitoring Fundamentals

Course Duration: 3 Days

Course Number: TM023

Course Abstract: IBM Tivoli Monitoring products monitor the performance and availability of operating systems and applications. In this course you learn about the Tivoli Monitoring architecture and how to navigate the Tivoli Enterprise Portal. You also learn how to manage situation events, visualize real-time and historical data, manage user authorities, and publish monitoring workspaces.

Business Partners – This course does qualify for You Pass We Pay.

Overview
PartnerWorld Code: 24120102
Replaces PW Code: 24120101

Status: Live
An IBM Certified Associate – Tivoli Monitoring V6.3 is an individual with entry level knowledge and experience with IBM Tivoli Monitoring V6.3. This individual is knowledgeable about the fundamental concepts of IBM Tivoli Monitoring V6.3 through either hands on experience or formal and informal education. The associate should have an in-depth knowledge of the basic to intermediate tasks required in day-to-day use of IBM Tivoli Monitoring V6.3.

To attain the IBM Certified Associate – Tivoli Monitoring V6.3 certification, candidates must pass 1 test.

Key Areas of Competency:
Explain the functionality and infrastructure of IBM Tivoli Monitoring
Describe how to use Tivoli Monitoring V6.3 data
Customize Tivoli Monitoring V6.3 data
Knowledge of Tivoli Monitoring V6.3 Navigation
Describe ITM Event Management

Recommended Prerequisite Skills
Working knowledge of IBM Tivoli Monitoring V6.3 infrastructure components
Working knowledge of OS, networking, and firewall concepts
Working knowledge of Tivoli Enterprise Monitoring Agents (TEMA)
Basic knowledge of IBM Tivoli Netcool/OMNIbus
Basic knowledge of security (SSL, data encryption, GS Kit, system user accounts)
Basic knowledge of supported databases
Basic knowledge of the enterprise wide monitoring capabilities of IBM Tivoli Monitoring V6.3
Basic knowledge of protocols including HTTP, LDAP
Basic knowledge of problem determination

Skill Levels:
1 – Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.
2 – Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.
3 – Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.
4 – Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.
Requirements

This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C9560-503 – IBM Tivoli Monitoring V6.3 Fundamentals


QUESTION 1
Which Tivoli Enterprise Portal navigation tool is used to inform discrepancies in versions between client and server?

A. Refresh the Navigator
B. Check Discrepancies
C. Apply Pending Updates
D. Application Support Event

Answer: D


QUESTION 2
Which permission allows an administrator to share new launch definitions with other users?

A. Workspace Author Mode
B. Launch Administration Mode
C. Workspace Administration Mode
D. Launch Application Activation Mode

Answer: C


QUESTION 3
What is the purpose of the Deployment Status Summary workspace?

A. to show summary status information about remote agent deployments
B. to give an overview of the situation event status throughout the enterprise
C. to list the monitoring agents in the managed network and their online or offline status
D. to provide a visual health check of the monitoring servers in the enterprise and the application support that has been applied

Answer: A


QUESTION 4
Which two definitions are stored in a Tivoli Enterprise Portal Server database? (Choose two.)

A. Group definitions
B. Situation definitions
C. User data definitions
D. Managed systems definitions
E. Historical collection definitions

Answer: A,C


QUESTION 5
For reasons related to performance, which option can be applied to queries for data retrieval?

A. Use only one query per workspace.
B. Use an associated situation with the query.
C. Use a filter to filter the data retrieved from the query.
D. Use a policy to limit the data returned from the query.

Answer: A

Click here to view complete Q&A of C9560-503 exam
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C9560-040 IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation

0

Number of questions: 60
Number of questions to pass: 42
Time allowed: 75 mins
Status: Live

This exam consists of 3 sections described below.

Section 1: Planning
Given that proper IBM Tivoli Application Dependency Discovery Manager (TADDM) manuals are available, describe the use and structure of the Common Data Model so that knowledge of the Common Data Model is demonstrated.
Given that IBM SmartCloud Control Desk V7.5 (SCCD) Change, Configuration and Release Management is to be installed, describe the Configuration Management Database sizing and performance architecture so that SCCD Change, Configuration and Release Management logical architecture is described.
Given that the SCCD has been installed, and the basic system data has been set up, describe configuration items (CIs), CI types and assets and how they are represented so that the consultant understands how the data elements are related to one another and the importance of them.
Given the customer’s need to overlay their own business process for Change, Configuration and Release Management onto SCCD, plan the workflow and job plan requirements so that the workflow and job plans meet customer requirements.
Given that change management will be used to control changes to CIs in the managed environment, explain how this is done, and the role that process requests play so that knowledge of the process requests in change management is understood.
Given the description of job plans and workflows, describe the purpose and use of job plans and workflows in change management so that the customer understands the difference between the two.
Given the description of job plans and workflows, describe the purpose and use of job plans and workflows in release management so that the customer understands the difference between the two.
Given knowledge of change management, describe the capabilities of impact analysis so that knowledge of the SCCD impact analysis capabilities and possibilities is demonstrated.

Section 2: Configuration
Given that IBM SmartCloud Control Desk V7.5 (SCCD) has been installed, configure and load data from IBM Tivoli Application Dependency Discovery Manager (TADDM) into SCCD by using IBM Tivoli Integration Composer (ITIC) so that the data is configured and loaded.
Given that an authorized asset and CI represent the same IT resource, use new automated features to link them, where both exist, and create new ones when only one or the other currently exists so that authorized assets are linked and in sync with respective authorized CI.
Given knowledge of the CI hierarchy, create a CI hierarchy so that CI hierarchy is created and documented.
Given the need to create authorized CIs, promote discovered CI data to authorized state so that authorized CIs are created.
Given that the SCCD product is fully installed, and Change Window has been specified with an allowable maintenance time for a CI, configure a permissible change for a CI or a set of CIs so that CIs are associated to a Change Window.
Given that the SCCD product is fully installed, and CI ownership has been specified, configure ownership for a CI or a set of CI’s so that CI ownership is assigned as specified.
Given a running SCCD server with Actual and Authorized CIs populated, and understanding of reconciliation, set up and run a reconciliation task so that the results can be reviewed.
Given that SCCD and TADDM are installed, describe the procedure to configure context menu service so that TADDM can be launched from SCCD
Given knowledge, explain change and configuration management workflows and job plans so that change and configuration management workflows and job plans are understood.
Given SCCD is installed, customize the default roles based on customer requirements so that customer requirements are met.
Given SCCD is installed, describe activities and task management so that activities and tasks can be managed
Given SCCD is installed, view task schedule conflicts so that conflicts can be viewed.
Given that SCCD is installed and reconciliation has been set up, perform an audit of the actual and authorized CIs so that an audit is complete.
Given SCCD is fully installed, configure a CI lifecycle so that the CI lifecycle is created.
Given that SCCD has been installed and the basic system data has been set up, TADDM set up, CI types set up, discovery performed, and customer requirements understood, describe depth of CI import data against activation of CI types so that non-activated CI types will be imported.
Given that TADDM data is to be loaded into SCCD via ITIC, describe the procedure to schedule this data loading so that scheduling of TADDM data mapping executions are completed.
Given that SCCD has been installed and the basic system data has been set up, TADDM set up, CI Types set up, discoveries are performed and activation of CI is completed, described tuning features so that the SCCD performance is maintained at required level.

Section 3: Configuation of Release Management
Given a Software Image in a IBM Tivoli Provisioning Manager (TPM), TCM or RAM server and an Integration Module that has been configured to point to the server, import a Software Image CI into the Definitive Media Library from the remote server so that a software image CI exists in the DML repository and can be deployed within a release management process.
Given a software image CI exists in the DML that has been approved for distribution, and target computer system CIs have been imported from TADDM, deploy a Software Image to a set of targets as part of a Release Management process using TPM or TCM so that software has been installed on each of the target systems.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-040

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-040 Assessment: IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Redbook

IBM SmartCloud Control Desk: Best Practices Configuration and Customization Guide

SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions through automated service request handling, efficient change management, optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk provides the following features and benefits:

Reduce total cost of ownership by using one unified solution to license, install and manage multiple ITIL processes under one price point.

Reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility.

Improve efficiency and quality of service by unifying asset, change and problem management across both IT and the rest of the enterprise.
Lower cost and mitigate license compliance risk by performing end to end software asset management.

Improve utilization rate and reduce unnecessary purchases by managing the IT asset lifecycle.

Adaptive, role-based simplified UI, improves intuitiveness for novice users, and reduces training costs.

Access from anywhere at anytime via mobile device support – Blackberry, iOS, and Android.
Pick a solution delivery model – Traditional on-premise, SaaS, VM image – that is affordable and meets your current business needs; Seamlessly move between delivery models while keeping the same functionality.

This IBM Redbooks publication covers IBM SmartCloud Control Desk product configuration, customization, and implementation best practices.
Web Resource

IBM SmartCloud Control Desk V7.5: Deployer’s Workbench Info Center

IBM SmartCloud Control Desk Wiki

Welcome to the IBM SmartCloud Control Desk wiki, a collaborative repository of technical information. IBM SmartCloud Control Desk is an integrated service management solution that helps you manage a comprehensive range of IT processes, services, and assets.

Overview

PartnerWorld Code: 24012702
Replaces PW Code: 24012701

Status: Live

An IBM Certified Deployment Professional – SmartCloud Control Desk V7.5 Change, Configuration, Release Management is an individual who has demonstrated the ability to implement and support an IBM SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution. It is expected that this person is able to perform the tasks independently, and in some situations, take leadership and provide mentoring to peers.

Key Areas of Competency

Describe the SmartCloud Control Desk V7.5 Change, Configuration, Release Management architecture and components.
Design and document the processes that will be used with the SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution based on customer requirements and their environment.
Design and document the data lifecycle based on customer requirements and their environment.
Create a deployment plan for the SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution.
Install and configure prerequisites to SmartCloud Control Desk V7.5 Change, Configuration, Release Management
Install and configure SmartCloud Control Desk V7.5 Change, Configuration, Release Management infrastructure components.
Use available interfaces to configure and administer the SmartCloud Control Desk V7.5 Change, Configuration, Release Management environment.
Perform performance tuning and problem determination for SmartCloud Control Desk V7.5 Change, Configuration, Release Management.

Recommended Prerequisite Skills

Required Prerequisites

Knowledge of SQL (DB2, Oracle, or SQL Server) databases-Skill level 3
Knowledge of Tivoli process automation engine-Skill level 3
Knowledge of Application Server (WebSphere or Weblogic)-Skill level 2
Knowledge of operating systems, networking, and firewall concepts-Skill level 2
Knowledge of Configuration Process Manager-Skill level 2
Knowledge of Change Process Manager-Skill level 2
Knowledge of Release Process Manager-Skill level 1
Knowledge of security (SSL, data encryption, system user accounts, directory servers)-Skill level 1
Knowledge of protocols including HTTP, SMTP, and SNMP-Skill level 1
Knowledge of the ITIL roles for V2 or V3-Skill level 1
Knowledge of XML-Skill level 1
Knowledge of TADDM-Skill level 1

Requirements

This certification requires 2 exams

Exams Required:
Click on the links below to see exam details, exam objectives, suggested training and sample tests.

C9560-652 – IBM SmartCloud Control Desk V7.5 Fundamentals
C9560-040 – IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation


QUESTION 1
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)

A. Data loading
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Service Catalog content configuration

Answer: A,C


QUESTION 2
The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

A. Roles
B. UserID
C. Ticket Owners
D. Person Groups
E. E-mail Address
F. Security Groups

Answer: A,D,E


QUESTION 3
Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)

A. Sybase
B. MySQL
C. Informix
D. IBM DB2
E. Microsoft SQL server

Answer: D,E


QUESTION 4
Which ticket type must be used for a user who is asking for information?

A. Incident
B. Problem
C. Service Request
D. Process Request

Answer: C


QUESTION 5
Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?

A. Asset Management, Network Management, Event Management
B. Change Management, Contract Management, Performance Management
C. Asset Management, Change Management, Service Request Management
D. Service Request Management, Discovery Management, Problem Management

Answer: C

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