Avaya builds massive Wi-Fi net for 2014 Winter Olympics

BYOD for 30,000 people creates extraordinary network demands

Ottawa, Canada — Avaya engineers are putting the final touches on a network capable of handling up to 54Tbps of traffic when the Winter Olympics opens on Feb. 7 in the Russian city of Sochi.
wifi network

Sochi itself is a sprawling city of 350,000 people located on the Black Sea. Archeologists have found human remains in the area that date back tens of thousands of years. Today, Sochi’s subtropical climate makes it a popular Russian tourist spot.

The two locations where the Olympics will take place — the Olympic village in Sochi and a tight cluster of Alpine venues in the nearby Krasnaya Polyana Mountains — are completely new construction, so this project represents a greenfield environment for Avaya.

In addition to investing in a telecom infrastructure, Russia is spending billions of dollars to upgrade Sochi’s electric power grid, its transportation system and even its sewage treatment facilities. (Watch a slideshow version of the story.)

“The whole town is nothing but a constantly changing, $50 billion construction site; for instance we’ve seen the road outside our hotel be torn up at least four times. As for modern IT infrastructure? There was none to speak of. We have really had to start from scratch, right down to the laying of conduit before we could even begin installing fiber and cabling,’’ says Dean Frohwerk, Avaya’s chief network architect.

+ ALSO ON NETWORK WORLD Avaya’s Wi-Fi set up in the last winter Olympics +

That’s quite a contrast from 2010, when Frohwerk and his team provided telecom and networking services for the games in Vancouver.

And this time around, the demands for bandwidth and connectivity dwarf anything that Avaya delivered in Vancouver, where the network was capable of handling only 4Tbps.

The Sochi network will serve 30,000 athletes, administrators and staff, media, IOC officials, and volunteers with data, voice, video, and full Internet access through the Games sites.

Adding to the challenge, “We expect these people to be carrying and using multiple wireless devices,” says Frohwerk. “In Vancouver, we only had to provision one device per user. This means that we really have to have the capability to support up to 120,000 users on the Sochi Wi-Fi network, without issues or interruptions.”

Plus, Avaya has to deliver 30 IPTV dedicated HD Olympic channels via its telecom backbone, and has to make these channels available to Olympic family users over the converged network. (IPTV support is an Olympic first on the network, eliminating the need for a separate CATV HFC network.)

Network upgrade

In Vancouver, Avaya installed the first all-IP converged voice, data and video network at Layer 2. “That network was laid out like a single mammoth installation, which worked well given that wired traffic outnumbered wireless four to one,” says Frohwerk.

“But we expect this equation to turn on its head at Sochi, with wireless being the four and wired traffic being the one. That’s why we have had to change our approach.”

Another lesson from Vancouver, he says, is that “requirements evolve and change during the Games, and that you have to be able to adapt the network configuration to accommodate these changes. We have also seen that ease of use is paramount: With so much going on, network operators must find it simple to make changes on the fly.”

In Sochi, Avaya’s Wi-Fi network will be split into five virtual SSID-based networks. There will be one network for the athletes, two for media (one free, one paid), one for Olympics staff, and one for dignitaries.

Each group will have its own access password, and extra layers of password protection will be added where needed. The Wi-Fi traffic will be distributed using about 2,000 802.11n access points across the Olympics Game sites; including inside the stands for the first time.

The network will be headquartered in a primary Technical Operations Center (TOC) in the coastal city of Adler, alongside the Primary Data Center. The secondary TOC and Data Center will be at the Sochi Olympic Park, located 10 miles northwest at the Games site.

Each TOC will be in a 50-foot by 70-foot control room. While one TOC is in use, the other will be kept in standby mode by a skeleton crew. Each TOC will be connected to the outside world by 10GB pipelines provided by Rostelecom, Russia’s national telecom operator.

“We have built the TOCs in separate locations to ensure redundancy in the case of a natural disaster or man-made incident,” says Frohwerk. “Should the Adler TOC go down, we would simply send the next shift to the Sochi TOC and carry on.”

The data and voice backbone is built on Avaya’s Fabric Connect, an open virtualization platform based on IEEE 802.1aq Shortest Path Bridging that enables a network fabric within/between data centers and the sites they serve.

At the core of the network are four Virtual Enterprise Network Architecture (VENA)-enabled Virtual Service Platform (VSP) 9000 switches, one in each TOC and one more in each of the mountain cluster points of presences.

Using Avaya ERS 8800 switches located at the network’s edge, the whole Sochi network will be virtualized at Layer 3 instead of Layer 2.

“Using a Layer 3 virtual software layer means that our switches can act intelligently locally, and do a better job of routing traffic,” Frohwerk says. “This reduces traffic jams, which means more uptime and better network speeds. It’s a step up from what we did in Vancouver, because the demands we’re facing are so much bigger here.”

Using Layer 3 will let Avaya’s network operators serve many more endpoints than they could in Vancouver. Each device logging in will get its own media access control address: Avaya will use pre-installed 802.1X certificates, the MAC address, or a captive portal to authenticate the device, while controlling the access level and bandwidth with the company’s Identity Engines software.

Avaya is also providing voice services and 6,500 voicemail boxes at Sochi using Avaya Aura Communication Manager (CM), Session Manager (SM), System Manager (SYMGR) and CM Messaging.


Moving goods into Russia can be time-consuming in the best of situations. But moving massive amounts of equipment in time for the Games has been a real challenge for Avaya.

“This is why we have had people in Sochi for the past 18 months, to keep things coordinated and to make sure supplies get where they need to be,” says Frohwerk. “You can’t leave things to chance.”

Even with this level of supervision, it’s been a nerve-wracking experience for Avaya, like the time one of its equipment trucks lost radio contact for days while travelling through rural Kazakhstan.

Another truck arrived in Sochi with unprotected/uncushioned computer hardware after driving over hundreds of miles of bumpy, rough roads. “In both cases, the equipment finally arrived in usable shape,” he says. “But we had a few tense moments there for sure.”

Another challenge is training. In line with their agreement with Avaya’s Russian partners, the company is training 170 Russian technicians to provide Tier 1 and Tier 2 network support during the Games. A 30-person team from Avaya Global Support Services will provide Tier 3/4 support from Sochi’s TOC, supported by Avaya R&D staff around the world.

The training of these Russian technicians is under way and Avaya staff has rotated on site to “train” for the Olympics.

“We are doing our best to be well-prepared for whatever the Games throw at us,” Frohwerk says. Avaya’s outdoor systems are designed to handle extreme weather: “We’re not worried if it snows,” he says. “In fact, we hope it does, because these are the Winter Games, after all.”

At press time, Avaya had completed installing all of its equipment in Sochi. The company is now moving into test mode, pushing the network’s limits by putting it through multiple types of failure scenarios.

Apres ski

After the games end on Feb 23, much of Avaya’s infrastructure will be removed. But the telecom facilities it has built for the Games – including the telephone and IP networking for the Olympics skiing venue in the Caucasus, where a new resort town is being erected, will remain.

The company will also be helping to develop telecom facilities for the Grand Prix auto races that will held in Sochi later in 2014, and soccer matches there that will be part of the 2018 World Cup.

“We will be leaving behind quite a legacy telecom system when we leave Sochi,” says Frohwerk.


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Microsoft unified communications Lync system moves closer to proverbial PBX replacement option

New Microsoft Lync features, services mean the unified communications platform will draw more customers; parity with Cisco, Avaya targeted

Microsoft is talking about its upgraded Lync unified communications platform, revealing client support for more devices, server features for better meetings and collaboration as well as integration with the peer-to-peer voice and video service Skype.

While it is clearly a good UC choice for customers with needs that align with Lync’s strengths, it’s not yet a platform that can jump in readily to replace traditional PBXs in environments heavily reliant on traditional desktop phones, experts say.

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USE CASE: Microsoft delivers missing Lync for telemed project

Still, Lync is getting closer and its new features are bringing it into closer parity with UC leaders such as Cisco and Avaya, they say.

In touting upgrades to Lync 2013 – no release date has been set – Microsoft highlights its adoption of H.264 scalable video coding (SVC), a video codec standard that makes it relatively simple to display video on a range of devices, meaning Lync can support participants on screens ranging from smartphones to room displays, says BJ Haberkorn, director of product marketing, Microsoft Lync.

In addition, video displays by Lync clients has been upgraded to show up to five participants on screen at the same time, an improvement from having just the active talker on displayed. The view of those five is optimized depending on the number of participants and what other conference tools are being used.

Lync 2013 adds voice and video over IP for all devices, meaning that a device connected to a Wi-Fi network can participate in audio and video calls despite being disconnected from a traditional phone link. So users equipped with smartphones and tablets can conference over IP networks.

This is especially important to iPad users, he says, because the devices don’t support cellular phone networks. So they can join conferences, register presence and instant message other Lync participants.

The latest Lync client supports Windows 8 with a reworked interface that embraces touchscreens, which he refers to as the Windows 8 paradigm.

Peer-to-peer voice and video service Skype is federated with the upcoming Lync server. That means a corporate user working off a Lync enterprise network could provide and receive presence information with users of Skype. They could also establish audio calls with Skype users, but not video calls. Microsoft has that ranked as the next feature it will work on after the initial release of Lync 2013, Haberkorn says.

Last summer, Microsoft added Lync to Phone, a service that lets Lync users complete calls to and receive calls from the public phone network using the Lync Online Client. Such services are available only in the U.S. and U.K. through third-party public phone network providers.

Microsoft is pushing Lync to the application developers to include UC tie-ins to the applications they write. An app could include links to information about parties listed in the user’s address book and enable connecting with them directly from the application.

Microsoft has already done this with many of its productivity applications in Office where communications can be tapped via what is known as a rich content card that lists contacts’ name, email, phone, instant messaging and presence information. That can include information about others sharing documents via SharePoint in the SkyDrive cloud.

For example, OneNote is better integrated within Lync meetings for taking notes, and within Outlook it is simpler to send invitations to meetings.

When Lync is upgraded, it will have clients for PC desktops including Windows 8, Macs, iOS, Windows Phone and Android. That will support tablets – used mainly within organizations – as well as smartphones.

Lync’s look will be streamlined, cutting out the chrome that is now regarded as visual clutter, and making the overall look in step with what has been done to Office applications.

All this adds up to an improved Lync, but one that still isn’t for everybody, says Phil Edholm, president and principal at PKE Consulting.

The reason is that not all businesses have uniform communications needs. He divides workers into three groups: knowledge, information and services, Edholm says.

The knowledge workers, such as engineers or financial analysts, are the ones that need the wide array of features UC can provide such as conferencing, collaboration, instant messaging and presence to get their jobs done. They don’t rely on strict business processes as much as the other two categories of workers, but they need to communicate a lot with each other.

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They also need to communicate with information workers who do rely on business processes and who need sometimes to communicate with knowledge workers. An example: a contact center worker who uses set business processes to finalize sales but who occasionally needs to talk to a subject matter expert – a knowledge worker – to supply information to a customer before a sale can be closed, Edholm says.

Service workers, such as delivery truck drivers, use information to direct their tasks, but don’t need a UC infrastructure to do so.

“Lync is a toolset, and you need to decide who needs the tools,” Edholm says, and sometimes that means deploying it to a select group

For instance, a Scandinavian police organization client of Edholm’s had 30,000 workers only 3,000 of whom were knowledge workers. Those 3,000 needed unified communications, but most of the rest didn’t, leading the organization to install Lync for some but not all.

In a company with 90% knowledge workers and 10% information workers the situation would be different. It would make sense to install UC for everybody just to avoid multiple systems and their maintenance needs despite the fact that some of the workers would use just the phone capabilities.

In a typical mixed deployment such as the police organization, the legacy telephony system could tie into Lync. Those with just desktop phones could reach those with Lync and vice versa, but the desk phone users wouldn’t require new gear nor would they have to learn new ways of doing things, he says.

Lync becomes a challenge when it is deployed to people who only use its telephony features. “Lync is not structured to be a telephony-only system,” he says. “You can do it but it doesn’t lend itself to being easy to use and easy to install if it’s just telephony.”

That’s because while it may perform all the necessary functions, there may be different ways of carrying them out, which requires training.

For example, multiple line appearances where a phone can ring on an individual’s desk but also at the receptionist’s desk would be replaced functionally by presence, a different way of doing the same thing.

“The biggest resistance comes with going from traditional telephony to Lync,” Edholm says. “This is changing somewhat and will change even more with [the bring-your-own-device trend],” he says.

Edholm says he did a comparison of Lync vs. Cisco’s UC for collaboration, and he found that an important factor is what the UC system has to interface with.

If the organization considering UC has a Microsoft directory system, Microsoft business applications and Microsoft databases, as well as Microsoft personal productivity tools such as Office, it makes sense to use Lync. It was built with Office, SharePoint and Active Directory interoperability in mind, he says.

If an organization doesn’t use Microsoft email, calendaring and productivity apps, then adopting UC from Avaya, Cisco, Nortel or Siemens might make more sense, especially if the existing PBX is made by one of these vendors, he says. “It’s not the UC system alone, it’s the kind of workers you have and the other systems you use,” he says.

Lync itself seems to be moving away from controlling the traditional desktop phone in favor of a UC system that includes telephony run from a desktop PC and a server in the data center or the cloud, which has service providers showing interest in the platform.

BT, for example, is offering a new Lync-based cloud service called BT One Cloud Lync that provides Lync as a service with the infrastructure based in the BT network.

Similarly, West IP Communications offers a Lync service that supports Lync edge, mediation and federation servers in West IP data centers. The upside for customers, says Jeff Wellemeyer, executive vice president of West IP, is quality of service. If these components are located on customer premises for a widely distributed Lync deployment, it makes it more difficult to ensure quality of service to all branches.

Hosted Lync isn’t for all customers, though, particularly those whose media traffic is intended to stay within the LAN, minimizing WAN QoS as an issue, he says.

Wellemeyer says that customers tend to progress in their use of Lync features, perhaps starting with just instant messaging, adding presence, conferencing, collaboration and connecting to the public phone network with some softphone use.

Moving to Lync as a PBX replacement is considered a move for “someday,” he says. “We’re not seeing a lot of customers tearing out their PBXs and putting in a Microsoft infrastructure.”

They might use Lync supplemented by PBX technology. “They think Lync’s not there yet,” he says.


Technology is advancing day by day in fact the new technology is no killing the old technology in reality it is advancing the previous versions, peoples are more and more easy and secure way to in technology usage, Microsoft is always been a very fast detector how to reshape the new technology is all software’s like Microsoft Office, Operating systems like windows XP to Windows 7, Internet Explorer 8 IE8, and more,





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Most of the bricks organizations are now becoming bricks and clicks organization, the requirement to advance these organizations required certified peoples to work with them and. A professional person holding Microsoft certifications in his hand is often valued over other workforce all around the planet. Among all on hand Microsoft certifications, one of the most accepted one is MCTS Training, Microsoft Certified Technology Specialist focus on emerging technological prospective and employing these concerns for progressing in Information Technology industry. If you have certain required abilities for this exam you can pass it quite effortlessly. These abilities take in the following:


Intro on MCTS Certification 
The MCTS certification is the one, which helps the candidate to step into the IT industry. MCTS also helps the professional who are already in the IT industry to get into a good position in the field. The candidates who are applying for the MCTS Certification should have experience about the network connectivity, desktop operating system, security, and applications. Those who are very good in these areas can have the MCTS certification without any problem and they may be experienced in a particular filed. The future of the certification will be very good and more demand will be there for MCTS certified professional. There are lots and lots of products that are developed with Microsoft Technology. Microsoft develops products which is very helpful for the users.


What expertise and skills MCTS certification demands? 
Though you can acquire a reputable status by obtaining this certification, but it obviously demands a few expertises’s that you must have. For this reason, you must be able in:
Computer network literacy 
Solving logon related problems 
Creating as well as maintaining the desktop applications 
Executing password resets and others alike


MCTS certification will enhance your
Windows technologies
MCTS: .NET Framework 2.0 Web Applications
Microsoft SQL Server technologies
Microsoft Exchange Server technology
Other technologies


To get this certification, you will require an experience of at least two years in implementing, troubleshooting, and debugging a given technology. One can say that this certification is the foundation for all the different Microsoft Certifications that are meant to validate your expertise in the functionality and features of Microsoft key technologies. As an IT professional, either you can demonstrate your in-depth knowledge in a given technical application or choose to earn as many MCTS training as you want to endorse your capabilities across a number of Microsoft products. However, it is all the more essential to constantly update your certification to enhance your competency under today’s robust IT scenario.


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Thought I would make this post to give people the feedback about my first IT certification MCSE 2003. As this is rather a large subject covering a variety of areas, I have attempted to break these down Microsoft Certified Systems Engineer 2003 preparation into different segments with timelines.




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What is Microsoft Certified Systems Engineer (MCSE 2003)

Microsoft Certified Systems Engineer 2003 (or MCSE 2008) is the best-known and premiere Microsoft certification. It qualifies an individual as being able to analyze the business requirements for information systems solutions, and design and implement the infrastructure required. As of 2008, the MCSE is available for two different product lines; Windows 2000 and Windows Server 2003, each of which requires a different set of exams.


For the MCSE 2003 certification, candidates must pass six core design exams (Four networking exams, one client operating system and one design exam) and one elective exam, for a total of seven exams. For the MCSE 2000, a candidate needs to pass five Core Exams (Four operating system exams, one design exam) and two electives. For the MCSE NT 4.0 (retired), a candidate needed to pass four Core Exams (Networking Essentials, Windows NT Workstation, Windows NT Server and Windows NT Server in theEnterprise) and two electives.

Core Exams for mcse 2003 certification

70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment

70-291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 AD Infrastructure

The topic of these exams include network security, computer networking infrastructure, Active Directory, Microsoft Exchange Server, Microsoft SQL Server, and other topics of both general networking interest as well as specific Microsoft products.


The following is MCSE specialization, Upgrade paths


MCSE on Windows Server 2003

• MCSE on Windows Server 2000

• MCSE on Microsoft Windows NT 4.0

• MCSA on Windows Server 2003



• MCSE: Messaging on Windows Server 2003

• MCSE: Security on Windows Server 2003


MCSE on Windows 2000



• MCSE: Messaging on Windows 2000

• MCSE: Security on Microsoft Windows 2000 Server


Train for your MCSA or MCSE 2003 Training on Windows Server 2003 and get closer to Windows Server 2008. The strength of Windows Server 2003 in the market today indicates that demand for related IT expertise will continue for years to come. The best way to demonstrate you have those skills—and to inspire confidence in a hiring manager, your team, and yourself on Windows Server 2003—is with the Microsoft Certified Systems Administrator (MCSA) and Microsoft Certified Systems Engineer (MCSE) credentials. These credentials will not retire.
The most efficient way for Microsoft 2003 exams training.


  1. MCQ’s  Training (multiple choice questions)
  2. Case Studies Training
  3. Study guides Training
  4. Labs Preparation
  5. Online Videos Training
  6. Audios Training
  7. Exams Testing Engines
  8. Scenarios Bases Question and Answers


When I started in the first line role, one of my initial questions was ‘what do I need to learn to get the best online mcse 2003 training at my home?’ I was given feedback from my friends whom boiled down to IT skills, MCSE 2003 would be preferential, but more importantly are your willingness to learn, attitude and aptitude.


I knew from the moment I had finished my initial training, that I was different to the normal bread of Helpdesk personnel. Rather than spending my time surfing the web, I had my head in a book reading and learning.


I also vetted all of my calls as if I was second line (even though I wasn’t). This did ruffle a few feathers, but I cleared it with my friend first and also made sure that a second line person approved my comments, before it went to third line. The feedback from my Team Leaders was it showed initiative and willingness to learn.
If your preparing for career change and looking for MCTS Training the best online training provider that provide the all the and complete MCTS certification exams training in just one package, certkingdom self study training kits, save your money on bootcamps, training institutes, It’s also save your traveling and time. All training materials are “Guaranteed” to pass your exams and get you certified on the fist attempt, due to best training they become no1 site 2009 & 2010.

In addition I recommend Certkindom.com is best and No1 site of 2008 which provide the complete Windows Server 2003 certified professionals training, Microsoft MCITP, Microsoft MCTS, Cisco CCNA, Cisco CCIE, CompTIA A+, IBM, Citrix, PMP, ISC, and lots more online training self study kits, saving your time and money on all those expensive bootcamps, conventional training institutes where you have take admission pay fees first and if you don’t want to continue no refunds no transfer to any other training course, If you planed to take CCNA or specialization in MCSE 2003 all the process starts again; as for getting online training can be much beneficial and you don’t need to take for fill any from to switch your training on any desire certification.

7003-1 Q&A / Study Guide / Testing Engine

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A technician deployed a Communication Server 1000E with dual homing feature configured. Both
the T and 2T ports are connected on the media Gateway Controller (MGC) one connection is
active to avoid network loops.
Which two statements are true, if the connection to the active port on the MGC is host?
(Choose two)

A. The MGC will issue a link down error.
B. The MGC will switch to the active pert.
C. The MGC and CPPM will have no loss of service.
D. The MGC will switch to the active port after 12 seconds.

Answer: B,C


A customer has deployed a Communication Server 100 Rls. 7x system at their site. The technician
has been asked to add the Call pickup feature to the 100 IP telephone in the sales department.
The customer wants to be sure active calls not lost when the changes are made.
Which Phones Configuration feature can be enabled that will ensure changes to the telephone are
not transmitted to the call server until the telephone are busy?

A. Bulk change
B. Courtesy change
C. Group change
D. Template change

Answer: B


A customer wants to build a new Ip node on their Communication Server (CS) 1000E system with
three Signaling Servers. This node will support virtual trunks, IP media services, TPS and
personnel directories. A technician logs into Elements manager to complete the configuration,
after creating and saving the node configuration, the transfer now option chosen, then the servers
are selected, the start sync is selected followed by restart application.
What is expected outcome from the system?

A. The node file will be transferred from Signaling Servers to the call servers, and INI files will be
transferred from the call server to the selected servers.
B. The node file will be transferred from Call Servers to the Signaling servers, and the INI files will
be transferred from the Call Servers to the selected servers.
C. The node file will be transferred from Signaling Servers to the Call Server, and the INI files will
be transferred from Call Servers to the Signaling servers.
D. The node will be transferred from Element manager to the call server, and INI files will be
transferred from Element manager to CallServer.

Answer: B


A customer wants to deploy an Avaya Server (CS) 1000 Rls. 7x system in Avaya Aura solution.
They plan to have the system support 50,000 users.
Which system type will meet the customer’s needs?

A. CS 1000E Co-Resident Call Server and Signaling Server
B. CS 1000E Standard Availability (SA)
C. CS 1000E High Availability (HA)
D. CS 1000E High Scalability (HS)

Answer: D


You are installing a new Communication Server 1000E (CS 1000E) SA release 7x system for your
customer. They have asked you to implement the corporate Directory Feature during the

A. SFTP must be disabled in LD 117.
B. Valid telephony accounts must already exist in Subscriber Manager.
C. The CS 1000E Call Server must be joined to security domain.
D. Centralized authentication must be disabled.

Answer: C


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AVAYA 3304 Q & A / Study Guide / Testing Engine

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Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.

Answer: B,E

Explanation: Reference Avaya Aura™Call Center Feature Reference 6.0 page 78

What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call
Center Elite? (Choose three.)

A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)

Answer: A,B,E

Explanation: Reference : Avaya Aura™Call Center Feature Reference 6.0Page358
Programming Call Vectors in Avaya Aura™Call Center 6.0 Page 205

A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?

A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)

Answer: B
Reference:Administering Avaya Aura™Call Center Features 6.0 page 11

A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II
volumes or agent staffing levels change abruptly?

A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation

Answer: D


A call center operations manager wants agents to manually enter a code to identify the reason for
being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?

A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes

Answer: C

Explanation: Reference :Avaya Aura™Call Center 6.0 Overview Page 26

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Avaya SMB collaboration platform gets robust new mobile client

Android and Apple iPhone devices will get a richer conferencing and unified communications experience with Avaya IP Office 8.0.

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The latest version of Avaya’s unified communications platform for small and midsize businesses boasts two major changes: a robust mobile application and the ability to integrate communications features into certain key business applications.

The mobile component of Avaya IP Office 8.0 is called one-X Mobile Preferred for IP Office. Initially available for Android devices (Apple iPhone is coming soon), the application allows users to manage who is on a conference call — allowing them to invite, view, mute or drop participants. The mobile application is recognized by the IP Office presence application, so that people can tell when you are available or shouldn’t be disturbed. There also is a “geopresence” feature that broadcasts where someone is located. (Part of me can see the usefulness of this feature, but it also smacks a little bit of employee babysitting.)

one-X Mobile Preferred is an extension of Avaya’s Essential Mobility technology.

The other major enhancement to Avaya’s latest SMB unified communications platform update comes in the form of new plug-ins to widely used business productivity applications. For example, small businesses can use the Avaya platform to make or receive a call from within a Salesforce.com page; they can also go to a single location to view Google Talk and IP Office contact lists.

How Can Event Technology Help Your Event

The technological world we live in has left no stone unturned, and the field of event technology has changed and improved dramatically over the years. If you are planning an event or are keen to start organising one then learning about what event technology is available and how this can be used at your own event is a good idea. By using relevant and high quality audio visual equipment at your event, you can dramatically improve the experience of the attendees. Having audio visual equipment present can mean the difference between an average event and one that is never forgotten.

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Slideshows and overhead projectors as you likely remember then are a thing of the past. Today projectors and projection screens offer an incredible quality and work brilliantly to provide a conference with visual materials. If you organising a conference or a meeting of some kind then the chances are good that your speaker will wish to point to information or provide visual representations of the ideas being discussed. Using a projector with a projection screen is ideal for this. It can be connected to a computer or laptop and therefore can be used to show graphs, slideshows or other presentations easily.

Another relatively new aspect of event technology is that of an interactive whiteboard. These are brilliant for large scale brainstorming sessions and can really encourage audience participation. If you want to particularly encourage interaction between delegates then ensuring you have an interactive whiteboard at the front of the room will help do this. If you are organising a music event or some kind of performance then getting the lighting correct is absolutely critical. Lighting displays are necessary to guarantee a good performance and to ensure the audience enjoy themselves. Lighting systems are more efficient, more effective and better for the environment than ever before. Whether it is a drama or music related event, planning the lighting system is one of the first and most important tasks that should be done.

Digital signage can also make a huge difference to the success of an event of conference. Video walls are available as are single screen displays and a host of other multi screen facilities. Depending on what event you are planning, you may wish to hire some digital signage of some kind to ensure the day stands out in people’s minds. If your event is being hosted outside then you are likely to need some kind or personal address system. These are perfect for making announcements and passing along information. The equipment available today is clearer than ever before and they can project a sound over a considerable area.

If you want to display and present information to a large number of people then hiring some kind of technology is important. The high standard of event technology that is available in the modern age means that business events or conferences can be more interactive than ever before. Musical and theatrical performances too have benefited tremendously over the years due the huge improvements made to lights and sound equipment. Now musical performances can enjoy crisp and clear sounds and theatre productions can make the most out of lighting displays.

Event technology is very important regardless of what type of event you are organising. AV furniture is also available to house the equipment and ensure it works well. Audio visual installation is often included in the overall cost of hiring. You should check this out though with the company you are using. If you are new to the world of event management then it is well worth looking to hire an event management company to organise the event on your behalf. This can save you a great deal of time, money and stress too.

Never stop learning, simple

I am currently engaged with mentoring some young technology start-up businesses.  What strikes me about these companies is that they spend the majority of their time utilising their skills to deliver their product.  They are agile, knowledgeable and very hungry to succeed and to create.

When do they find time to “learn” new emerging technologies?  They seem to have learnt it “on the fly” as they go along – such is the pace of technology at the moment.  With cloud computing, mobile computing and social media now becoming the current “bubble”, I realised just how easy it is for anyone in IT to become out of date quite rapidly.

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There is an old saying which says “use it or lose it” and I will add “use it, grow it and keep your eyes open to what is happening around you, always”.   In this process we must keep learning.

Stopping learning, even for a few months or a whole year can make a huge difference.  It is like being having a motor car – use it regularly and it works fine (sure it may need a little maintenance), but leave it parked outside for a year unused and the battery will be flat, tires a bit softer, oil a bit tired, the gas will have lost its vitality etc.  (Of course it does depend on where you park it – it may not even be there when you return!)

Learning is the same, especially in IT (and most other professions – like medicine, law, tax etc) we need to keep up to date, and even a few months “out of the game” will render us less sharp, and left with an uphill battle if we want to regain our status.

If “IT” is our career, then we need to learn on a regular basis, via personal learning, e-learning, books, attending classes, or as I am realising, by working with very sharp entrepreneurs who are leveraging the three technology areas listed above without even breaking into a sweat.

What are your experiences of keeping yourself in the best shape you can?

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You want to install ContactStore on a PC separate from the VoiceMail Pro PC . Which three steps
would you need to complete for ContactStore to function separately? (Choose three.)

A. Verify that the Voice Recording Library on the VoiceMail Pro server is shared on the customer’s network.
B. Verify that the ContactStore service has read and write permissions to the Voice Recording Library Share.
C. Verify that the ContactStore registry settings have been updated to see the Voice Recording Library share.
D. Verify that the VoiceMail Pro registry settings have been updated to point to the Voice Recording Library share.
E. Verify that the ContactStore licenses have been loaded onto the PC running the ContactStore application.

Answer: A,B,E

Reference: http://www.carrollcommunications.com/contact_store.html

A remote user wants to gain access to the network when using the RAS server.
Under which two conditions would you create an IP route? (Choose two.)

A. when the remote user’s dial-up connection method contains a DHCP address that is on a different subnet
B. when the user is on the same subnet as the IP Office
C. when the remote user’s dial-up connection method contains a static IP address that is on a different subnet
D. when the IP Office’s DHCP mode is set to Server or Dial In and the PC connection method is set to obtain an IP Address Automatically

Answer: A,C


A user (ext. 199) reports that their IMS client displays an error message when attempting to ring a
phone. What are three reasons that would prevent the IMS program from calling the phone?
(Choose three.)

A. The user profile in Manager has “199″ entered as the user name.
B. The phone is set for “Do Not Disturb”.
C. The user’s “Multi Line Option” is set to “Answer Pre-select”.
D. The user mailbox is set to “Blank” under Outlook Tools/Integrated Messaging.
E. The user’s profile has “System Phone” is set to “On”.

Answer: A,B,D


Click the Exhibit button.

A customer has two sites, each with an IP Office linked via a private digital line (E1/T1). The head
office is connected to the public network through a digital exchange line. The remote site gains
access to the public network via the head office.
How should Clock Quality be set in the IP Office on the lines marked X and Y in the exhibit?

A. X – Network — Y – Fallback
B. X ?Fallback — Y – Fallback
C. X ?Network — Y – Unsuitable
D. X ?Fallback — Y – Unsuitable

Answer: A
Reference: http://support.avaya.com/elmodocs2/ip_office/R3.1/maintenance.pdf(page 20)

Which two are used to turn on Small Community Networking within the main IP Office 500?
(Choose two.)

B. FastStart
C. Voice Networking
D. Professional License Enabled

Answer: C,D


How much space does a recording in VoiceMail Pro use on a hard drive?

A. 1MB per minute
B. 500KB per minute
C. 2MB per minute
D. 1.5MB per minute

Answer: A


Which two e-mail protocols are used by VoiceMail Pro to perform voicemail to e-mail? (Choose two.)

A. POP 3

Answer: B,C


A customer is receiving calls to a hunt group and the callers are reporting that they are being
forced to wait much longer than VoiceMail Pro reported to them during the queued message. What
is a possible cause for this?

A. The hunt group has a priority set to 1.
B. The hunt group has a priority set to 3.
C. There are two routes going to the hunt group. Each has different priorities set.
D. Users in the hunt group have inconsistent priority settings. The users with a priority set to 3 are always busy.

Answer: C


What information do you need from a customer to be able to reproduce a call park problem?
(Choose three.)

A. accurate description of the problem
B. a System Monitor trace of the problem
C. a Network Assessment
D. the system configuration
E. information on the phones and lines being used

Answer: A,D,E


When using Small Community Networking which two features require the Small Community
Advanced License to function? (Choose two.)

A. Hot Desking
B. Hot Desking across the SCN
C. playing queued announcements
D. Break Out dialing

Answer: B,D



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