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Technology is advancing day by day in fact the new technology is no killing the old technology in reality it is advancing the previous versions, peoples are more and more easy and secure way to in technology usage, Microsoft is always been a very fast detector how to reshape the new technology is all software’s like Microsoft Office, Operating systems like windows XP to Windows 7, Internet Explorer 8 IE8, and more,

 

 

 

 

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Most of the bricks organizations are now becoming bricks and clicks organization, the requirement to advance these organizations required certified peoples to work with them and. A professional person holding Microsoft certifications in his hand is often valued over other workforce all around the planet. Among all on hand Microsoft certifications, one of the most accepted one is MCTS Training, Microsoft Certified Technology Specialist focus on emerging technological prospective and employing these concerns for progressing in Information Technology industry. If you have certain required abilities for this exam you can pass it quite effortlessly. These abilities take in the following:

 

Intro on MCTS Certification 
The MCTS certification is the one, which helps the candidate to step into the IT industry. MCTS also helps the professional who are already in the IT industry to get into a good position in the field. The candidates who are applying for the MCTS Certification should have experience about the network connectivity, desktop operating system, security, and applications. Those who are very good in these areas can have the MCTS certification without any problem and they may be experienced in a particular filed. The future of the certification will be very good and more demand will be there for MCTS certified professional. There are lots and lots of products that are developed with Microsoft Technology. Microsoft develops products which is very helpful for the users.

 

What expertise and skills MCTS certification demands? 
Though you can acquire a reputable status by obtaining this certification, but it obviously demands a few expertises’s that you must have. For this reason, you must be able in:
Computer network literacy 
Solving logon related problems 
Creating as well as maintaining the desktop applications 
Executing password resets and others alike

 

MCTS certification will enhance your
Windows technologies
MCTS: .NET Framework 2.0 Web Applications
Microsoft SQL Server technologies
Microsoft Exchange Server technology
Other technologies

 

To get this certification, you will require an experience of at least two years in implementing, troubleshooting, and debugging a given technology. One can say that this certification is the foundation for all the different Microsoft Certifications that are meant to validate your expertise in the functionality and features of Microsoft key technologies. As an IT professional, either you can demonstrate your in-depth knowledge in a given technical application or choose to earn as many MCTS training as you want to endorse your capabilities across a number of Microsoft products. However, it is all the more essential to constantly update your certification to enhance your competency under today’s robust IT scenario.

 

If your preparing for career change and looking for MCTS Online Training Certkingdom.com is the best online training provider that provide the all the and complete MCTS certification exams training in just one package, certkingdom self study training kits, save your money on bootcamps, training institutes, It’s also save your traveling and time. All training materials are “Guaranteed” to pass your exams and get you certified on the fist attempt, due to best training CertKingdom become no1 site.

IT AND Microsoft Certification At Certkingdom.com

IT AND Microsoft Certification At Certkingdom.com

Thought I would make this post to give people the feedback about my first IT certification MCSE 2003. As this is rather a large subject covering a variety of areas, I have attempted to break these down Microsoft Certified Systems Engineer 2003 preparation into different segments with timelines.

 

 

 

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What is Microsoft Certified Systems Engineer (MCSE 2003)

Microsoft Certified Systems Engineer 2003 (or MCSE 2008) is the best-known and premiere Microsoft certification. It qualifies an individual as being able to analyze the business requirements for information systems solutions, and design and implement the infrastructure required. As of 2008, the MCSE is available for two different product lines; Windows 2000 and Windows Server 2003, each of which requires a different set of exams.

 

For the MCSE 2003 certification, candidates must pass six core design exams (Four networking exams, one client operating system and one design exam) and one elective exam, for a total of seven exams. For the MCSE 2000, a candidate needs to pass five Core Exams (Four operating system exams, one design exam) and two electives. For the MCSE NT 4.0 (retired), a candidate needed to pass four Core Exams (Networking Essentials, Windows NT Workstation, Windows NT Server and Windows NT Server in theEnterprise) and two electives.


Core Exams for mcse 2003 certification


70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment

70-291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 AD Infrastructure

The topic of these exams include network security, computer networking infrastructure, Active Directory, Microsoft Exchange Server, Microsoft SQL Server, and other topics of both general networking interest as well as specific Microsoft products.

 

The following is MCSE specialization, Upgrade paths

 

MCSE on Windows Server 2003

• MCSE on Windows Server 2000

• MCSE on Microsoft Windows NT 4.0

• MCSA on Windows Server 2003

 

Specializations

• MCSE: Messaging on Windows Server 2003

• MCSE: Security on Windows Server 2003

 

MCSE on Windows 2000

 

Specializations

• MCSE: Messaging on Windows 2000

• MCSE: Security on Microsoft Windows 2000 Server

 

Train for your MCSA or MCSE 2003 Training on Windows Server 2003 and get closer to Windows Server 2008. The strength of Windows Server 2003 in the market today indicates that demand for related IT expertise will continue for years to come. The best way to demonstrate you have those skills—and to inspire confidence in a hiring manager, your team, and yourself on Windows Server 2003—is with the Microsoft Certified Systems Administrator (MCSA) and Microsoft Certified Systems Engineer (MCSE) credentials. These credentials will not retire.
The most efficient way for Microsoft 2003 exams training.

 

  1. MCQ’s  Training (multiple choice questions)
  2. Case Studies Training
  3. Study guides Training
  4. Labs Preparation
  5. Online Videos Training
  6. Audios Training
  7. Exams Testing Engines
  8. Scenarios Bases Question and Answers

 

When I started in the first line role, one of my initial questions was ‘what do I need to learn to get the best online mcse 2003 training at my home?’ I was given feedback from my friends whom boiled down to IT skills, MCSE 2003 would be preferential, but more importantly are your willingness to learn, attitude and aptitude.

 

I knew from the moment I had finished my initial training, that I was different to the normal bread of Helpdesk personnel. Rather than spending my time surfing the web, I had my head in a book reading and learning.

 

I also vetted all of my calls as if I was second line (even though I wasn’t). This did ruffle a few feathers, but I cleared it with my friend first and also made sure that a second line person approved my comments, before it went to third line. The feedback from my Team Leaders was it showed initiative and willingness to learn.
If your preparing for career change and looking for MCTS Training the best online training provider that provide the all the and complete MCTS certification exams training in just one package, certkingdom self study training kits, save your money on bootcamps, training institutes, It’s also save your traveling and time. All training materials are “Guaranteed” to pass your exams and get you certified on the fist attempt, due to best training they become no1 site 2009 & 2010.

In addition I recommend Certkindom.com is best and No1 site of 2008 which provide the complete Windows Server 2003 certified professionals training, Microsoft MCITP, Microsoft MCTS, Cisco CCNA, Cisco CCIE, CompTIA A+, IBM, Citrix, PMP, ISC, and lots more online training self study kits, saving your time and money on all those expensive bootcamps, conventional training institutes where you have take admission pay fees first and if you don’t want to continue no refunds no transfer to any other training course, If you planed to take CCNA or specialization in MCSE 2003 all the process starts again; as for getting online training can be much beneficial and you don’t need to take for fill any from to switch your training on any desire certification.

Greatest Tech Battles Ever Told

Greatest Tech Battles Ever Told
In honor of the patent war heating up between Apple and Samsung, we’re looking back at epic tech battles. The one thing they all have in common: the future of the universe hung in the balance. (Okay, not the universe but a really big market.)

Oracle. Apple. Google. Facebook. Microsoft. SAP. We’ve seen some of the biggest names in some of the nastiest battles over the years. The balance of power shifts, markets move, and there’s a disturbance in the Force. Call it Tech Wars.

 

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iOS vs. Android
It’s iOS vs. Android with the future of mobile as the prize. Want more drama? Throw in the fiery words of the most admired CEO in history, the late Steve Jobs: “I will spend my last dying breath if I need to, and I will spend every penny of Apple’s $40 billion in the bank, to right this wrong. I’m going to destroy Android because it’s a stolen product. I’m willing to go to thermonuclear war on this. They are scared to death because they know they are guilty.”

PC vs. Mac

This is the greatest tech battle ever, played out on the small screen pitting the geeks against the cool kids. It is the battle from which all other battles have been judged. The words “I’m a PC, I’m a Mac” have become part of our culture. So who has won? Like Star Wars Jedi vs. Sith, the tide turns with every generation.

Oracle vs. SAP
Quick, what software can cost millions of dollars and take years to integrate? Hint: This complex software has derailed many CIO careers. There can be only one, of course, and it’s enterprise resource planning, or ERP. Oracle and SAP have gone head-to-head for years at this high-stakes poker table.

Facebook vs. MySpace
In the super-hot social networking space, Facebook rules the empire. But it wasn’t always that way. MySpace used to be the most visited social networking site in the world, riding pop culture, music and teenyboppers to lofty heights. Then came Facebook. It appealed to the young, college-educated professional and ushered social networking into the mainstream.

VHS vs. Beta
VHS and Beta are pretty much gone now, but the two technologies sparked the first battle for the living room — specifically, home movies. VHS, of course, won. It was the machine that launched a thousand rental stores across the country.

But nothing lasts forever, and VHS itself became victim to the DVD, which, in turn, is succumbing to streaming movies. Meanwhile, rental stores are getting torn down as quickly as a bad VHS machine chewed up the edges of a tape.

Internet Explorer vs. Netscape Navigator
If you were following the tech scene in the 1990s, you’d remember the browser war between Microsoft Internet Explorer and Netscape Navigator — one that drew in the Department of Justice and put Microsoft in the crosshairs of a precedent-setting antitrust case. It led to the surreal sight of Bill Gates testifying and saying over and over, “I don’t recall.” That’s right, the same guy with the brilliant mind.

Database War
Only techie publications cared much about the great decade-long Database War between Oracle, Sybase, Informix, IBM and others. According to tech writer Eric Lai, the war started a fixation on performance measured by artificially enhanced benchmarks, which has “led to a distrust of benchmarks that lingers to this day.” Oh, Oracle won.

Bookstores vs. Amazon
Pity the humble, independent bookstore and even the mega bookstore. Book readers saunter in, explore different titles, gaze through books and then… whip out their iPhone and order it on Amazon. The massive online bookstore took a wrecking ball to the brick-and-mortar bookstore and upended an industry. The mayhem continues to this day. Heck, Amazon brought the phrase “brick-and-mortar” into modern-day vernacular.

Google vs. Yahoo
Remember when “search” was a neat little Web tool from companies with cute sounding names? It didn’t take long for search to become a powerful market driven by search engines with complex algorithms that generate tons of dollars of online advertising. Google stomped on Yahoo and became one of the biggest, baddest tech companies on the planet. Struggling Yahoo has had five CEOs in five years and now hopes ex-Googler Marissa Mayer can lead a comeback.

War Games (Nintendo, Xbox and Playstation)
Nintendo, Xbox and PlayStation have been battling it out in the gaming industry for years, from home video consoles to mobile platforms. It’s been fun to watch and play, and if you’ve got kids, you’ve probably paid for them all. The intense competition has led to grand advancements in gaming, including epic online adventures, awesome first-person shooting campaigns and the Wii. Gaming now is one of the biggest markets for consumer tech.

Google Apps vs. Microsoft Office
When Google Apps first appeared on the Web to go head-to-head with the venerable Microsoft Office suite, it didn’t look like a fair fight. Google Apps were quirky to use and didn’t feel ready for prime time. But tech wars can turn on a dime. Google Apps has since cut a swath out of Microsoft’s market share, although Office is likely to continue to dominate the all-important productivity market for the foreseeable future.

Jedi Yoda vs. Darth Sidious
Epic tech battles have the feeling of the universe hanging in the balance, kinda like when Jedi Master Yoda took on the Darth Sidious, Dark Lord of the Sith. In some tech battles, good did not always triumph over evil. In Star Wars, Yoda got his butt kicked, narrowly escaped, and slumped off into exile telling us what we already knew. “Failed, I have.”

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Never stop learning, simple

I am currently engaged with mentoring some young technology start-up businesses.  What strikes me about these companies is that they spend the majority of their time utilising their skills to deliver their product.  They are agile, knowledgeable and very hungry to succeed and to create.

When do they find time to “learn” new emerging technologies?  They seem to have learnt it “on the fly” as they go along – such is the pace of technology at the moment.  With cloud computing, mobile computing and social media now becoming the current “bubble”, I realised just how easy it is for anyone in IT to become out of date quite rapidly.

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There is an old saying which says “use it or lose it” and I will add “use it, grow it and keep your eyes open to what is happening around you, always”.   In this process we must keep learning.

Stopping learning, even for a few months or a whole year can make a huge difference.  It is like being having a motor car – use it regularly and it works fine (sure it may need a little maintenance), but leave it parked outside for a year unused and the battery will be flat, tires a bit softer, oil a bit tired, the gas will have lost its vitality etc.  (Of course it does depend on where you park it – it may not even be there when you return!)

Learning is the same, especially in IT (and most other professions – like medicine, law, tax etc) we need to keep up to date, and even a few months “out of the game” will render us less sharp, and left with an uphill battle if we want to regain our status.

If “IT” is our career, then we need to learn on a regular basis, via personal learning, e-learning, books, attending classes, or as I am realising, by working with very sharp entrepreneurs who are leveraging the three technology areas listed above without even breaking into a sweat.

What are your experiences of keeping yourself in the best shape you can?

ARC 2011: Client Security Software

A year after narrowly missing out on the top honors in the Client Security Software category last year (losing by just over a point to Kaspersky Lab), Sophos climbed over the top in this year’s ARC.

 

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The security company posted top scores in product innovation (94.8) and support (85.5), but Sophos lost the partnership subcategory to none other than Kaspersky.

Sophos has built a strong reputation for sharp endpoint security software and an expanding line of products, thanks to its recent acquisition of unified threat management (UTM) player Astaro Networks. Now, the security vendor is stepping up its partnership plans with the addition of a new channel chief and plans to expand its partner ranks.

Annual Report Card 2011 Home

In May, Sophos hired Steve Hale as its new vice president of global channels; Hale previously served as vice president of global channel sales at Novell (NSDQ:NOVL)’s Security Systems and Operating Platform Group and also worked at Microsoft (NSDQ:MSFT) and F5 Networks.

“Fundamentally, we have a sound channel program, but we are absolutely working on some things to make it even better,” Hale said. Some of those changes include targeting more security-focused solution providers instead of traditional software resellers. As Sophos builds out its product line into areas like network security and UTM, Hale said the vendor will need to bring in experienced partners.

“If we want to build the next evolution of the partner program, then we need to find ways to invest more in these kinds of partners,” he said. “Security is no longer just a point product.”

Sophos is also taking a more aggressive approach to the small and midsize business market; the vendor recently signed a deal with D&H Distributing that Hale said will help Sophos expand its channel reach. “D&H is an immense set of pipes that branch out to hundreds and hundreds of security VARs,” he said. “With the addition of Astaro, our product line is filling out and that’s made us a lot more relevant in security conversations.”

How to live with malware infections

Get used to it: Malware can’t be completely blocked or eliminated. But you can manage your PCs, mobile devices, and networks to function despite being infected

Malware survival tip No. 4: Be sensible about using consumer devices in the workplace
If you believe in allowing lots of data access for everyone and from every conceivable type of device, it might be time to rethink your data management and access strategy. Limit network access via mobile devices to those users who really need this access, and put in place controls so that those who can get in to the network can only reach certain parts of it.

 

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Personal portable devices such as tablets, laptops, and Wi-Fi-equipped smartphones are becoming ever more popular in the workplace, and users will want to be connected to the corporate network.

But using diligence when granting access — considering that these devices might be sources of malware — makes sense. “What we’ve noticed is that once devices reach a certain threshold of consumer acceptance, malware appears for those platforms,” says SUNY Old Westbury’s Seybold. “Witness [recent] iPhone and Android attacks.”

According to the Ponemon study, the rise of mobile and remote workers, PC vulnerabilities, and the introduction of third-party applications onto the network are the greatest areas of endpoint security risk today. This is a shift from last year’s survey, when endpoint security concerns were mainly focused on removable media and data center risks.

Even without the “bring your own device” and “use your own apps” trends to consider how to manage, IT could reduce the ability of malware to spread by rethinking how many apps it deploys for users. “In looking at our line staff, there is no reason they need all the tools loaded on all the systems,” says Redwood Credit Union’s Hildesheim.

A report released in April 2011 by PandaLabs, Panda Security’s antimalware laboratory, showed that the first three months of the year have seen “particularly intense virus activity,” including a major attack against Android smartphones and intensive use of Facebook to distribute malware.

The beginning of March saw the largest ever attack on Android to date, the PandaLabs report stated. The assault was launched from malicious applications on Android Market, the official Google app store for the mobile OS. In just four days, these Trojan applications racked up more than 50,000 downloads: “The Trojan in this case was highly sophisticated, not only stealing personal information from cellphones, but also downloading and installing other apps without the user’s knowledge.”

Malware survival tip No. 5: Build a solid security foundation to protect the organization, rather than to protect devices
Sure, you need antimalware software on PCs and other devices to help prevent infections. But to create an environment where your company can continue to function without malware-related problems even with the existence of malware on some systems, you have to deploy a secure system architecture rather than a security architecture for a system, says USC’s Neuman.

“You need to determine issues such as placement of data with an understanding of the application and the risks of compromise of the data, rather than just bolting security solutions onto an existing system,” Neuman says. “Good architecture will define multiple protection domains, with successive layers of protection deployed, and fewer users legitimately able to access data as it becomes more and more sensitive.”

Along these lines, processor manufacturer Intel has embarked on an ambitious multiyear effort to redesign its information security architecture, which the company hopes will allow it to better keep up with the rapid evolution of malware.

“We believe that compromise is inevitable, and in order to manage the risk, we need to improve survivability and increase our flexibility,” says Malcolm Harkins, vice president of the IT group and chief information security officer at Intel.

The redesign is based on four pillars:

* A “dynamic trust calculation” that adjusts users privileges as their level of risk changes
* A segmentation of the IT environment into multiple “trust zones”
* A rebalancing of prevention, detection, and response controls
* A clear recognition that users and data must be treated as security perimeters and be protected as such

Living with infection is a fact of life
Malware is pervasive and is getting increasingly sophisticated. For many organizations, living with viruses, worms, and other types of malware is becoming a fact of life. In a sense, computer technology is catching up to the reality that biological systems have long had to manage.

As Intel’s Harkins says, “I always assume that there is some level of compromise, [and] organizations who think they are malware-free — or ever will be — are not adequately understanding the true nature of information risk.”

That doesn’t mean your systems and applications can’t continue to function well and support the business. By taking the right steps, your organization can operate a generally healthy IT environment despite malware intrusions.

Microsoft, Google and Twitter debate whether HTML5 is “Holy Grail”

And should developers build websites or applications?

Is HTML5 the Holy Grail for building next-generation Web applications?

And should developers ditch the browser for client applications that run on specific devices, like the iPhone and Android?

Those are the questions an all-star lineup of Web and application designers from Microsoft, Google, Twitter and other companies debated Thursday during a panel discussion at the annual USENIX technical conference in Portland, Ore.

HTML5 in action: First look at Internet Explorer 9

Moderator Michael Maximilien, a software researcher, architect and engineer at IBM Research, asked panel members whether HTML5 is the answer for building browser-based applications that act like native applications and can be “written once and run everywhere.”

“We have always tried to come up with this universal GUI thing and I don’t think it has ever worked,” said Erik Meijer, a programming language designer who runs the cloud programmability team at Microsoft. “HTML5 in a sense is another attempt.”

 

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But while HTML5 – which is prominent in the Google Chrome and Internet Explorer browsers – is allowing new kinds of interactive Web applications, even ones with offline storage, Meijer said. “It’s not really native. You still see rough edges. There is no silver bullet.”

Google’s Patrick Chanezon, developer relations manager for cloud and tools, argued that whether to use the HTML5 language comes down to how widely you want your application to be deployed. “If you’re doing iOS only, sure, just do everything native,” he said. But if you want something that works across Android and desktop browsers, HTML5 is the way to go, he said.

“So, build a sucky version in HTML5 but it works everywhere?” Maximilien asked with a smile.

Chanezon countered that HTML5 allowed Google to build some pretty good Gmail clients.

Google’s browser: First look at Chrome 10

But Raffi Krikorian, infrastructure engineer at Twitter, also called out the limitations of HTML5, saying it’s “really nice to look at,” but can’t do things such as send notifications to users.

“A mobile app to me is more than just a UI,” Krikorian said.

The other member of the panel was Charles Ying, an engineer at Flipboard, which builds a personalized magazine for the iPad that gathers in a user’s Facebook and Twitter streams and customized views of media sites.

Ying said HTML5 applications running at 60 frames a second, which Google has demonstrated in Chrome on desktops with WebGL-generated 3D graphics, are fast enough. But that speed is harder to achieve on mobile devices.

“HTML5 is successful because it’s the new moniker for the modern Web browser, the modern Web platform. But it’s still got a ways to go,” Ying said. “We try to build great experiences with it but we find that frame rates just aren’t cutting it when we try to do new animation.”

Most panelists seemed to agree that HTML5 is a big step forward for desktop Web browsers, but is still lacking on the mobile side.

That leads to the question of whether mobile developers should build Web applications or applications downloaded from an app store.

Microsoft hopes to draw Android developers to Windows Phone

Microsoft is trying to woo Android application developers, offering them help in porting applications to Windows Phone.

The company has released a Windows Phone API mapping tool for Android developers to help them find their way around the Windows Phone platform. Developers should think of the tool as being like a translation dictionary, Senior Technical Evangelist for Interoperability Jean-Christophe Cimetiere wrote in a blog post.

 

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REVIEW: Developers find a lot to love in Windows Phone 7 Mango

It has also published a white paper, “Windows Phone 7 Guide for Android Application Developers,” describing the differences between the two platforms, including the way they handle inactive applications and multitasking.

For Windows Phone to become a success, Microsoft and partners like Nokia have to convince developers to add the operating system to the list of platforms they target.

Android and Apple’s iOS are the most popular operating systems among developers, according to a survey by VisionMobile published this week. It found that 67 percent of developers target Android, and 59 percent target iOS.

Windows Phone is the seventh most popular platform, with just 36 percent of developers working on apps for it: More still target Symbian, the OS that Nokia is abandoning in favor of Windows Phone, the survey found, although Symbian’s share fell to 38 percent in June from 46 percent a year earlier.

Microsoft has already reached out to iPhone app developers with specific Windows Phone guidance and an API mapping tool for iOS.

This summer, it plans to expand the scope of the API Mapping tools to include the features in Mango, the next major upgrade of Windows Phone.

Enterprise software developers are starting to show an interest in having their applications running across a range of mobile devices. Last week, German company Software AG acquired Metismo, developer of a platform that can convert Java apps to run natively on Android, BlackBerryOS, Windows Phone and webOS.

The 4 Biggest Stories in Tech, Social Media & Business This Morning

Welcome to this morning’s edition of “First To Know,” a series in which we keep you in the know on what’s happening in the digital world. We’re keeping our eyes on four particular stories of interest today.

Apple Unveils iCloud, iOS 5 & More

 

 

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At its developer conference Monday, Apple announced its much-anticipated iCloud service; that the next version of Mac OS X, Lion, will be out in July for $29.99; that its next-generation mobile software, iOS 5, will be deeply integrated with Twitter, offer wireless syncing, its own messaging service and Newsstand, and more.

Rep. Weiner Admits to Tweeting Lewd Picture

Admitting that he had “not been honest with myself, my family and my constituents,” Rep. Anthony Weiner confessed at a press conference Monday that he sent a lewd photo via Twitter and that he had since lied about his account being hacked.

HTC Reports Strong May Sales

HTC says it generated $1.42 billion in sales in May, which is more than double than the same month in 2010 and a solid improvement from April’s $1.35 billion.

Xbox Live Getting Live TV, YouTube & Voice Search

Microsoft unveiled a redesigned version of Xbox Live at E3 Monday, one that includes more voice commands, YouTube integration and live television.

Further News

* Tuesday is World IPv6 Day, and Google is leading the charge to test and adopt the new Internet Protocol.
* As expected, former CBS Evening News anchor Kate Couric has signed a multiyear contract with Disney/ABC Television Group to host her own nationally syndicated talk show and join the ABC News team.
* Sony’s next-generation handheld gaming system, the PlayStation Vita, made its official debut at E3 Monday.
* Microsoft has released a trailer for Halo 4.
* Note-taking platform Evernote now has more than 10 million registered users, up 67% from January.

Is your IT job indispensable? Then no vacation for you

Consultants? That’s probably your best bet, but to paraphrase a wise saying: A problem has increased by an order of magnitude before the consultant has had a chance to get his pants on. Yes, bringing a boatload of consultants in to address an emerging issue may in fact result in problem resolution, but it’ll take far, far longer to fix than if the primary care admin was there to begin with.

 

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Could complete, readily available documentation be the key? Perhaps, but only in a limited fashion. Recurring problems that have been accurately documented with steps to resolve the problem can certainly help when a key admin is out of contact, but once a problem stretches outside the boundaries of a known issue, it all reverts to square one.

We’re left with the fact that there exists in every IT organization one or more indispensable people who find themselves trapped by their own expertise. On the other side of that coin is a point I made last week about the Terry Childs case — people with such a deep level of knowledge of the infrastructure are sometimes considered as a threat to the organization if they leave under any circumstances.

What’s the solution? Unfortunately, there isn’t one. When computing infrastructure reaches a certain point of complexity, there will always be one wizard who can work his or her magic to solve problems and return things to a stable situation. They’re resigned to being the backstop, occuping the desk at which the buck stops, and ideally they’re well compensated for such duties. The business just better hope it can reach the wizard by phone when all hell breaks loose.

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